Happyrooms.comReviews of happyrooms.com

I am writting from india and had booked a room through happyrooms. after which i had to cancel the booking. since then i have wrote to them multiple time and had word at the helpline number provided but got zero response. its been more than 50 days since i canceled the reservation but have not received any response leave alone the money which is mine. i will never ever recommend happyrooms to any of my colleagues. so people who are planning to make a booking through them in india PLEASE DON'T. Poor decision from my side.Hope this review will save many people from the hassle i had to go through. The booking reference no is XI-HZ-19197542

At the end of June I made a reservation through Happyrooms,things went wrong,I was overcharged and I got mad.But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay.After that they put the difference of the amount into our account.To be honest,I didn't expect that.Excellent feedback and problem solving mentality!Thanks!My next reservation will be definately through Happyrooms!

make all possible questions before booking and confirmed with the hotel before you arrive and there are no hidden

You really can see a good company when things do not go well. There was a problem with our hotel booking. Eugene promptly, efficiently, and effectively fixed the problem. We are in the new hotel and are extremely happy. All of the people I spoke to at Happyrooms were polite and made great efforts to help. It took less than 12 hours to exceed our expectations.

I was searching hotels in Mumbai on trivgo.com and they diverted me to happyrooms.com I made two bookings One hotel gave me the confirmation next day that my room is booked. But the other hotel didn't confirmed my booking. I wrote two emails on there customer support about the issue but got reply from them after 5 days about the confirmation. They should improve there support and it should be quick.

September 17 - I will amend my comment here.... Happyroooms.com did finally acknowledge my problem and came through with their promised compensation of my problem AFTER I wrote this original post.... they certainly came through ... I do appreciate their efforts ... (I'm not even going to ask for the money back for the phone bill to call overseas!) Beware Happyrooms.com...I booked a room through them for a five day stay in Boston... had it confirmed.. then when I got to the hotel in Boston, they had no such reservation... so I called the hotel I was suppose to be at, and found out that the room was booked in Toronto Ontario. (just a little outside as Bob Eucker would say...) I was lucky that the hotel I wanted to stay at had a few rooms left (everything was booked around the area at the time)I talked to a representative of Happyrooms.com who said they would refund my newly booked hotel charge which was almost double what I had already spent. When I sent them my hotel bill, they did refund the amount Happyrooms.com originally billed me, and then asked for my banking details so they could deposit the remainder in my account.. That was May 28... I have emailed them and called numerous times.. and nothing.... I have a bad feeling that I am not going to see my approx. $600 USD difference...

I booked a Paris hotel via happyrooms and when I arrived the hotel, the booking never existed! And happyrooms already deducted the payment from my credit card! I sent several email to them and no reply from them at all. 6 Aug update: I received an email from the company last week and received a refund. I accepted their apology.

I made a booking in one of the hotels in Irvine via Happyrooms.com, and seems there was an error in the system when I made my booking. I have been charged and after checking with the hotel I found out that the reservation has not been made. I was very frustrated and contacted happyrooms's customer services. After sharing my complaint with them the head of reservation contacted me and from that point everything turned from negative to positive I got customer services compensation in addition to new reservation. Everything went smooth and they kept their promise.