Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Irma S.
Jul 24, 2023
Amazing product
Product is just as described and even better in person! The quality is so nice and soft. My cat loved it! Thank you so much
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Cassidy M.
Jul 24, 2023
I got a mani pedi from Deb at the…
I got a mani pedi from Deb at the Brookfield location and all of my mail beds look very messy, uneven with gel adhered to the skin on some. I called trying to get a touch up and was told no one is available. Pretty upset based on how much I paid and the quality of work. Deb was nice but I’m very unhappy
Response from Happy & PollyJul 25, 2023
Hello, Thank you for reaching out to us. We appreciate you taking the time to share your concerns. We apologize for any confusion, and we want to make sure we fully understand your issue so that we can provide the best possible solution. To assist you effectively, could you kindly provide videos or photos showcasing the problem you encountered to [email protected]? Rest assured that our team is committed to resolving any problems you may have encountered. We look forward to receiving further details from you so that we can work towards a satisfactory resolution.
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Mari
Jul 24, 2023
The Happy and Polly customer service is…
The Happy and Polly customer service team is unmatched. They made sure that my order was perfect before it was even made. I love my phone holder with my little angel’s face. I would absolutely buy again :)
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Xingyi
Jul 24, 2023
Quality assured
Thank you for reviewing and ensuring that the photos quality are clear! The gifts made by your team have brought joy to my loved ones. We are thankful. (:
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Sad �.
Jul 24, 2023
My order arrived broken
My order arrived broken
Response from Happy & PollyJul 25, 2023
Hello, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the damaged item. According to your description, it arrived broken. The damage may be occurred during the delivery process. Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Please reach out to our customer support team with your order details, product damages and we will do our best to assist you further. We appreciate your understanding and look forward to resolving this matter to your satisfaction.
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Rosemary A.
Jul 24, 2023
It was wonderful!!
It was wonderful!!! Fast service and the cat bed was perfect! My cat loves it and so do I.
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Paige
Jul 23, 2023
Good but not Great
Cat tower was so cute and easy to put together, but the mushroom fountain was unusable and spilled water everywhere.
Response from Happy & PollyJul 24, 2023
Hello, Thank you for taking the time to provide feedback. We apologize for any inconvenience you have encountered. Regarding the water flow issue, we recommend checking the installation of the water fountain and adjusting the water flow(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s If you have followed the instructions in the video and the problem persists, please do not hesitate to reach us at [email protected]. To assist us in better understanding the issue you experienced, we kindly request that you provide us with videos or photos showcasing the problem. We appreciate your patience and cooperation in resolving this matter.
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Shaine M.
Jul 22, 2023
I love this so much!!!
I love this so much. Although it's a little on the larger side, i'm obsessed with this holder and so is everyone else. People get a kick out of it when they realize that it's actually my cat.
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