customer
darling. Could be designed better.
This little mushroom fountain is darling. I bought it for my cat but he didn’t take to it. The only design issue I have with this is that you have to remove the cord plug and pump - which is not easy - to clean the bowl.
Response from Happy & PollyJul 20, 2023
Hello, Thank you for your feedback regarding the little mushroom fountain. We're sorry to hear that your cat didn't take to it as expected. Every cat has unique preferences, and it can sometimes take time for them to adjust to the new water fountain. We recommend that when your cat is close to the water fountain, you can lightly dab some water on the cat's nose. This is a signal to let him know that the water is drinkable. About the design issue you mentioned, we will definitely take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.