Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyOct 26, 2023

Hello, Thank you for taking the time to share your feedback with us regarding your recent purchase of one of our cat trees. We're delighted to hear that you find the design cute and that your cat enjoys it. We do understand your concerns about the quality, and we apologize if the product did not meet your expectations in this regard. We take product quality seriously and constantly strive to improve it based on our cat parents' feedback. Your feedback will be reported to our production department. And it would be much appreciated if you could kindly share videos or photos showcasing the issue you've mentioned. We are continually working on expanding our product range to cater to a wider variety of cat sizes and preferences, and your feedback will be considered as we develop future designs. Once again, thank you for choosing our cat tree, and we hope your cat continues to enjoy it.

Response from Happy & PollyOct 26, 2023

Hello, We're truly sorry to hear about the quality didn't meet your satisfaction. Could you please send videos or photos showcasing the issues you've described to [email protected]. This will assist us in better understanding the situation and finding an appropriate solution. Thank you for bringing this to our attention, and we look forward to resolving it swiftly.

Response from Happy & PollyOct 27, 2023

Hello, Thank you for taking the time to provide feedback on your recent purchase of the Cactus Shaped Water Fountain. We deeply regret any inconvenience you may have encountered with the product. In relation to the motor issue and the resulting melted plastic, our thorough investigation by the production department has revealed that it was inadvertently caused during the removal of the black plastic cover. This occurrence is a first-time incident, and the safety and well-being of your beloved feline companions remain our paramount concern. Rest assured, we are committed to rectifying this situation. Regarding the motor replacement, a follow-up email has been sent to your inbox to outline the subsequent steps and address any specific concerns you may have. Once more, We wish to extend my sincere apologies for any inconvenience you have endured. Your patience and understanding are greatly appreciated as we work diligently to make things right for you and ensure the continued satisfaction and safety of your pets.

Response from Happy & PollyOct 27, 2023

Hello, We sincerely apologize for any inconvenience caused. Could you please send videos or photos showcasing the issues you've described to [email protected]. This will assist us in better understanding the situation and finding an appropriate solution. Thank you for bringing this to our attention, and we look forward to resolving it swiftly.

Response from Happy & PollyOct 26, 2023

Hello, Thank you for your feedback. We understand your frustration regarding the shipping time. We apologize for any inconvenience caused. Regarding shipping times, Typically, local stocked products will arrive within 3-7 business days. For pre-order products, it needs approximately 4-6 weeks. If you're ordering a customized product, kindly allow for a production and shipping duration of approximately 10-20 days. We are dedicated to continuously improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience. To better assist you, please provide us with your order number and email address, and we will promptly check the status of your delivery to and check if it falls within the expected timeframe. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction.