Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyOct 25, 2023

Hello, Thank you for taking the time to share your thoughts with us. We sincerely apologize for any inconvenience you may have experienced during the assembly of your cat tree. It seems that you've managed to assemble the cat tree successfully, which is great to hear. We're continuously working to improve our products and assembly processes, and your feedback will be promptly shared to production department. If you have any more questions about the product and assembly, please send us clear photos or videos showcasing the issue to [email protected]. This will greatly assist us in gaining a better understanding of the problem. And, we'll get back to you within 48 hours.

Response from Happy & PollyOct 25, 2023

Hello, Thank you for taking the time to provide feedback. We apologize for any inconvenience you have encountered. Regarding the water flow issue, we recommend checking the installation of the water fountain and adjusting the water flow(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s If you have followed the instructions in the video and the problem persists, please do not hesitate to reach us at [email protected]. To assist us in better understanding the issue you experienced, we kindly request that you provide us with videos or photos showcasing the problem. We appreciate your patience and cooperation in resolving this matter.