Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Christie M.
Mar 27, 2024
Gothic-Cat Perfection
Such unique designs, this Gothic Cat Tree is a perfect addition to my Halloween decor. Will definitely purchase another in the future
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Alison M.
Mar 27, 2024
came faster than estimated
came faster than estimated
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Consumer
Mar 27, 2024
Made in china. Poor quality
I bought the ghost fountain and was very disappointed when it arrived. The suction cup doesn’t work so I had to make something with a straw to help the water to go through the ghost. It’s poorly made so the top does not fit the rest of the water fountain. It’s too hard to close it. Seems to be unpractical for the cat to drink from it. The box mention made in china and it’s definitely what it is. Sadly it was too pricey for the quality. I’ll definitely not buy again from them.
Response from Happy & PollyMar 28, 2024
Hi, We sincerely apologize for the issues you encountered with your Ghost Fountain. Could you please provide us with your order number and email address, or contact our customer service email, so we can review the problem with a video demonstration? Our customer service team will respond within 48 hours to help you identify the problem and discuss possible solutions. Sorry for the inconvenience, we look forward to resolving this issue promptly. Best regards, Rose
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Peg C.
Mar 26, 2024
The item arrived looking dirty and old
The item arrived looking dirty and old. NO instructions on how to assemble pieces tried going by the picture and ruined the set up. items are not what they appear and this company seems more like a rip off. Oh my cat loved the box that junk arrived in!
Response from Happy & PollyMar 27, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as the order number and either videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Geoff
Mar 26, 2024
Great goo goo goth tree
Shipping was super fast. The package arrived with no damage and everything was well packed. I was impressed with the quality of the items and it was very easy to put together. It looks fantastic in my living room and my cat loves it
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Casey L M.
Mar 26, 2024
I was disappointed that I ordered a…
I was disappointed that I ordered a fountain that had a broken part and was sent another one with the same broken part. Then was offered to pick another fountain instead, but I wasn’t going to risk it. Packaging needs improved. They did refund me when I declined another fountain.
Response from Happy & PollyMar 27, 2024
Hi, I sincerely apologize for the inconvenience caused by receiving damaged products twice due to rough handling during transit. Your feedback has been escalated to our management team, and we are committed to improving our packaging to ensure better protection against impacts. In consideration of your disappointment, as a gesture of goodwill, if you are interested in purchasing any of our non-ceramic products in the future, please feel free to reach out to our customer service email when you've decided on your purchase. We will do our best to provide you with special preferential benefits. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, Rose
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Luisa R.
Mar 25, 2024
Parts came damaged
Parts came damaged, no instructions tree is wobbly . Not cheap for what I got
Response from Happy & PollyMar 26, 2024
Hello, We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the damage status you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Jessi
Mar 25, 2024
My cats are obsessed with the fountain…
My cats are obsessed with the fountain and are continually drinking from it.
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