Happy & PollyReviews of happyandpolly.com

Both items I received were used, and one of them broken. Fixed and polished up myself rather than go through the hassle of returns. Not buying again from H&P

Not only did we get our order quickly but the product is A-mazing! Very high quality and SO, SO CUTE! Will definitely order more from H & P!

I will start by saying this is without a doubt the sturdiest cat tower i have ever owned. I have 3 adult cats who love running jumping and causing chaos, the tower has held up well to their shenanigans. The tower base is a solid piece of wood as are all the main platforms and pieces. This makes the item seriously heavy but it holds up well in return. It did however have some negatives. As many people noted construction wasn't perfectly smooth, lots of diagrams and twisting and carefully holding in place. The curved bed especially was a complete pill to put together and I actually put it together wrong the first time due to a lack of clarity in the instructions. The acrylic dome came with drilled holes to secure it from spinning, but no screws to make it happen. There is a precut padding for the large round flat shelf that doesn't actually fit correctly. The included string toy is given to you on a piece of elastic cording with instructions to simply attach it to a small hook. Attach with what? My cats pull it off immediately even when I double knot it on. Other than that my only complaint is its...boring. the white and beige look just isn't for me so I hope I stain or paint it one day. As another reviewer mentioned I might replace the sissal as well as the included kind is very plasticky.

The assembly was easy enough. My cat loves the tree!!! It's also very esthetically pleasing.

The cat fountain I purchased was broken. I tried to contact customer service, but was only able to reach automated AI chatbots. So now I can't do a return. It was a total waste of money. Anytime something like this happens I equate it to how much work it cost me to purchase an item. How many hours did I have to work to pay for something that is now wasted?

Overall bad quality I received a water fountain with a defective pump and they had me do to much in order to reach a agreement on whether they would send me a replacement - Mind you I did everything they asked and they kept asking for more pictures after I told them that I was missing pieces and the pump made a loud noise. I was over it (never reached agreement they keep asking for more proof I was annoyed with them) so I contacted paypal and got a refund. The cat tree I got is also already falling apart only had it for a month.

First I was impressed with the quality of the Transformable cat tree! It looks like quality meant to last multiple cats. Then I was surprised how quickly my kitten started jumping onto it and spending time on it looking out the window. She had great fun with the wooden ball that is meant to hang on the tree . I wanted to purchase another ball. The company was fast to reply and accommodate me. I recommend this product and company.

Very unhappy with the policy that you cannot return after assembled. I understand if used, but not assembled.