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Quick and easy
Quick and easy

Happy & Polly 🐾Happy & Polly is an online pet store that specializes in providing a selection of endearing and comfortable products for our beloved feline companions.🐾 We understand the special bond between cats and their cat parents. That's why our mission is to create a dreamland where cats and their loving parents can find everything they need. At Happy & Polly, we offer a diverse range of products, catering to both the daily needs of your cat and the desire for customized accessories. From essential items like Cat Trees and Water Fountains to unique options such as our Custom Pet Portrait Stamps/Phone Holder, we have curated a collection that encompasses both practicality and individuality.📨If you have any problems or concerns, please don't hesitate to email us. We'll get back to you within 48 hours. Visit Our website Email US
Happy & Polly (happyandpolly.com) has 907 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Phil G.
Such a fast shipper and I love the quality of the products.
yayanova
Updated: May 7th, 2024 The company state that item is no longer new since it is taken out of original box and assembled according to the return policy. I was allowed to send the item back but had to pay shipping which it is more than item worth. The specific return policy for cat tree was never specified in its return policy. Return policy is not very clear I bought a cat tree. The item arrived on time. Looks pretty but has horrible smell. The material isn't very cat friends. Neither my two cats are interested in it. They won't even near to it. I tried to contact the customer server to return it. First, it took 3-4 days for them to get back to me. Second, the item is not qualified for free return because it has been assembled. They need to list the condition clearly in their return policy.
Response from Happy & PollyMay 7, 2024
Hi, Thank you for sharing your feedback regarding our return policy and your recent purchase of the cat tree. Regarding the smell issue with the cat tree, it's possible that the faint odor is from being sealed in the packaging for an extended period. I recommend airing out the product to help dissipate the smell. As for the delay in our response, we typically aim to reply within 48 hours, but it's possible that your email may have been filtered into your spam folder, causing the response delay. We will follow up with our team to ensure they check and proactively address any such issues in the future. Regarding the return policy, we do specify that returns must be in their original condition, unworn or unused, with tags, and in the original packaging. However, we take your concerns seriously and are committed to finding a satisfactory solution for you. Please provide your email address, and we will reach out to discuss potential options that meet your satisfaction. Best Regards, Rose
Katie
I love my cat tree! It was a fair price, arrived quickly, and is super cute!
Keyja
Love the ceramic mushroom house fountain! It is beautiful, very cute, and works great! My cat loves it. It is not too noisy and very easy to use. It came quickly and was packed well. I really like that there is a rubber “stopper” around the part of the cord that goes into the fountain. Great feature. All around a great experience. Highly recommend!
Elizabeth N.
Super fast shipping and great products. Very easy to assemble My cats immediately took to the coffin cat tree
Hannah S.
Helped me when one of my packages got sent back and was fast and nice with replying!
Gloria V.
Great Customer Service. Emailed me about my products and were very response with my needs. I am sure I will shop here again.