HanstromReviews of hanstrom.com

Tap started leaking after 5 months. Customer Service at Hanstrom has been very helpful and friendly. They sent us a new tap for replacement straight away.

Great product and customer service! I ordered a wrong colour tap, their response was quick to solve me problems.

I bought my hot water tap from Verano and just had it fitter. It's amazing, looks great and has a real high end feel to it, a real quality product.

Well made tap, very solid and strong, glad I purchased this make (Hanstrom). Delivery was quick too, emailed customer service and they came back to me straight away with my questions. Would recommend this company.

Hot tap is a game changer and Hanstrom was the best value. Boiler fits under sink well, chrome tap suits kitchen, hot water is quick and tank boiling is not very loud, very happy

Look elsewhere. These taps are terrible. Our first boiler broke after 9 months. It was replaced under warranty. 5 months later the second also has a fault. Hanstrom support just say you have to pay for another boiler. Check the other reviews and you'll see plenty of other customers having the same problem. So, you'll be expected to pay £150 maybe every 6 months or so to replace the boiler. Hanstrom support will then say "oh, but you're in a hard water area so we advise you to change the filter every 3 months". So, if you're lucky, you're spending £200 per year on filters. If you buy new filters and the boiler breaks anyway; too bad, Hanstrom aren't interested in helping, they just expect you to buy another boiler. And keep buying them. Oh, and then there's the other email I got which said I should disconnect the boiler, fill it with descaler, leave it a few hours, then reconnect and hope that fixed it. Apart from that definitely NOT being in the manual, and being highly impractical, where's the advice about which descaler? Or warnings to DRAIN THE HIGHLY TOXIC SUBSTANCE BEFORE USING THE BOILER?! Nope; none of that. Just shove descaler in and hope you don't end up ingesting some. This company is a joke. Definitely avoid! For existing customers, follow Gareth Dyer's advice (in these reviews) and start a money claim against them to pursue a refund.

Installed tap yesterday, over the moon with the way it looks just what we wanted. Working really well too. Would have put 5 stars but only used for 1 day so far…

I bought my hot water tap through Verano and it just been fitted. I love it! A real game changer in the kitchen - looks good and works well.