HanstromReviews of hanstrom.com

AWFUL!! DO NOT BUY TAPS, BOILING WATER TAPS OR ANY PRODUCTS FROM THEM!! Broke staging after the warranty stopped and they did not offer any help.

We purchased a Hanstrom 3-in-1 Flex Touch Instant Boiling Water Tap from verana.com at £519.99 on 12/07/2023. It has stopped functioning since early jan 2025. We emailed customer service and was told that since its out of its 1year warranty period, there’s nothing they could do and advised us to purchase another one. This is totally unacceptable as the failure has occurred well within a reasonable time frame for a product of this nature. As a consumer, I am entitled to a repair, replacement, or refund for a product that fails to meet reasonable expectations of quality and performance. However, this company fails to provide any of the above. Please avoid at all cost if you do not want your hard earned money wasted.

Great customer service! I had an issue with the boiler part of the tap and they have been super helpful. Thank you!!!

I purchased the 3 in 1 boiling water tap about 17 months ago. Due to some issues with fitting the new kitchen we couldn't get anyone in to install it until September 2023. It worked fine for until November 2024. Then it just stopped working one day. Everything still displays as it should but there is absolutely no heating. I contacted customer services who recommended flushing it with descaler. I tried this a couple times with no luck. I then responded to customer services and was told that due to it being out of Warranty the only course of action is to buy a new heating unit for a 'discounted' rate of £120. So not only do they not offer a repair or spare parts but it will cost over £100 to replace a unit that is barely over a year old. So unless you feel like spending £120 every year and half to replace your heating unit plus £50 on filters every 3-6 months I would recommend avoiding this at all costs. The only positive is the tap itself looks nice but I could have got the same tap for a fraction of the cost without the heating unit and saved myself some trouble and money.

I bought a tap from Hanstrom in October. It has an E3 error code. They do not answer the phone or reply to emails. Hanstrom please help me. Thank you

Very happy with our hot water tap. We use it all the time and it’s great quality for the price. Ahmed from customer service has been particularly helpful when we’ve had a couple of issues. Thank you Ahmed.

I purchased the Hanstrom Ume 3 in 1 tap. Great design and easy to install. The small handle to the boiling tap is also a great feature for us as we have small children so stops them pulling the boiling tap. The delivery was swift and communication was great from start to finish. Would highly recommend the tap and company for any future purchase.

Kettle failed after after 6 months use. They sent a replacement, which has failed 9 months later. Have asked for a replacement, even though out of warranty, but have little faith that the product is fit for purpose. Buy cheap, pay twice: a lesson learnt. I say cheap, it's £600 for a nice looking tap with a glorified kettle attached, so hardly a bargain for what it is, albeit cheap compared to top brands.