HanstromReviews of hanstrom.com

We had an issue with our boiler which stopped working just outside of the warranty period. Ahmed kindly agreed to send us a replacement boiler free of charge. Great Service.

We had an issue with our boiler which stopped working just outside of the warranty period. Ahmed kindly agreed to send us a replacement boiler free of charge. Great Service.

Had an issue with 3.1 boiler. Contact the customer service team who were super responsive and helpful in getting me a replacement

Having a slight problem with the tap i contacted their customer service department when i was informed that my one years warranty had just expired. However they were very understanding and agreed to send me a new one out. Its refreshing to find a company willing to send replacements out even though they didn't have to. Hats off to them !!!

LET ME HOLD YOUR GAND WHEN I SAY THIS - AVOID. I ignored the reviews and thought ah 3.9 is a good score I’ll be in the majority. 3 boilers leaked. Had plumber after plumber come look at them. They’ve been plumbed in properly but leak to no end. It’s as if they don’t drain properly. Get a Quooker.

Boiler broke after 14 months even though I had changed the filter as per the instructions. I wish I'd paid the extra and gone for a Quooker tap.

Do not trust the reviews on here with 5 stars…. They clearly bots / not real customers! Despite still being in warranty, no one from Hanstrom is responding to me. Our tap has developed a fault (when using boiling tap function, the water is coming out at very higher pressure and not in a straight line, it’s spraying out to the side too, which is very dangerous). The tap is therefore unusable. I have gone through the processes of emptying the tank etc etc, even removed the end of the tap to check the aerator wasn’t blocked, as this seems the most obvious factor to be at fault. However, the boiling water doesn’t seem to go through this, instead its own tube runs through the middle of the aerator. As this does not seem to come apart, I cleaned it as best I could, yet this has not worked. I have tried calling, but the phone rings out. Several emails now and no response. Please can you contact me to resolve the issue. The tap was hundreds of pounds and I expect better customer service and product after not even 12 months. Order number: 11286

Great customer service,nothing was to much trouble.Great response with dealing with my issue, solving it with the best solution definitely recommend their products.