HANSONSReviews of hansons.com

Hansons installed a shower in April causing two ceiling leaks in the process. The shower looks nothing like I expected and the bumpers on shower doors were broken on installation. The fitter tried to get away with it but we said we wanted new ones and he called Hansons who said we’d get new bumpers asap. It’s now July. We still have broken bumpers. Every time we use the shower something else falls off. They do not answer the phone for service calls. I’ve reported them to BBB. DO NOT do business with Hansons.

NOTE: SEE POSITIVE UPDATE AT BOTTOM! So I hired 1-800-Hansons to do trim on my house to cover all exposed wood. I wasn’t aware that the company is no longer owned by Brian Elias. He sold this company to private equity a few years back. As you will see I don’t think the new owners are as interested in having satisfied customers. Anyway approximately 2 years ago a crew showed up to do the work and I could tell almost immediately that they didn’t know what they were doing and that the job wasn’t looking good. The trim was really wavy. So halfway thru the job we had Hansons out to look and they agreed. So they had the first crew remove everything and sent another crew out. We were very happy they agreed to do this because the trim was looking awful! Next they sent a much more experienced and professional crew and we really liked them. They seemed to do great work. Aesthetically it looked very professional. However approximately 7-8 months later some trim fell off the house. One of reasons I had chosen Hansons was because the salesman told me the warranty was the best in the business…and as with any work I understand there can be nails that are missed or that come out for whatever reason. So i called for repairs and initially they told me it would cost $99 to come and inspect it. After some arguing about the fee it seemed to me they agreed to waive it and come out anyway. The workers did in fact come out and repaired everything and we were happy. But just last week (about a year after the first incident with trim falling off) more pieces of trim have fallen off the house….keep in mind we didn’t have a wind storm or anything…just pieces of trim falling off the house. So I called to get it repaired again and they told me they can’t schedule it because i never paid the $99 from the situation that occurred shortly after install. Keep in mind my salesman assured me over and over that the warranty included everything…parts and service with no extra charges. I know it’s “only $99” but it’s the principle of the matter. I was assured this warranty covered everything. Not to mention it’s incredibly disappointing in roughly 2 years time to have two situations where trim just falls off the house. This last time we were very lucky the trim didn’t hit my wife who was turning on the hose when a big section of trim fell down right next to her landing maybe 3 feet away. Now it wouldn’t have been like bricks falling on her head because trim is lightweight. But it absolutely could have cut her as it has sharp edges…so naturally it was kind of scary for us. The most disappointing part is our family has hired 800 Hansons for various jobs over the years. We even used them on our cottage up north to do all the siding and trim. Up until now hadn’t had any issues. The crew we had out seemed good too. We were happy with the work initially. But to try to pry an extra $99 out of us when clearly this is covered by the warranty is exceedingly disappointing. The customer service reps seem to have almost zero interest in making you happy. They just kept repeating that we owe them $99. I don’t recall ever getting a bill for this either and to be honest I view this as a money grab. I also find it shocking in such a competitive business to risk poor feedback over an amount that certainly won’t make or break 1-800-Hansons. I also feel with everything we’ve went thru with this job from first having a poor crew who installed 1/2 the job…then had to take it all down….to having the second crew and now having issues with falling trim every summer since we got the work done….the last thing an honest company would be doing is a $99 money grab. Live and learn. UPDATE: Very pleased to report Hansons is coming out to do the minor repair and says I won’t be charged. It seems the issue was more with the call center who maybe wasn’t authorized to waive a charge. Anyway i talked to one of their managers Jason who said i wouldn’t be charged and said I would be getting a call from the service manager….which indeed I did just minutes after talking with Jason. Both Jason and Amanda were true professionals and very helpful. Hey as i said above Ive used 1800 Hansons several times over the years and had never had anything but a very positive experience. Certainly the repeat business alone confirms Ive always been satisfied. So I’m willing to say this was a one-off that appears to be headed for a good resolution. Therefore I am changing my rating from above. I do understand that any home improvement project can have issues here and there. That’s to be expected….all you can ask for is that when things come up will the company step up and stand behind their work and live up to their guarantee without trying to ding you for extra $$. I’m relieved to say 1-800-Hansons is still living up to their good reputation even if it took an extra minute to get there.

Terrible company. They will do everything they can to drag out the 3 day period and then strong arm and insult you over the phone, Bruce I'm talking about you. They also sent the crew to my house after I gave them plenty of notice not too but they said they couldn't turn them around and then charged me an extra $500 for sending the crew to my house anyway. After all of that they then threatened to put a lien on my property even though no work was done yet. Trash company full of liars and conmen, avoid this company and go with a company with actual good customer service and integrity.

I wanted siding and gutter replacement on a 775 square foot home in Iowa that I purchased for $64,000 17 years ago. After sitting through 45 minutes of a zoom call, I finally got my estimate from them. They wanted almost $40,000. After negotiations, the price went down to $32,000. That's half of the value of my home, for siding and gutters. After three days, I backed out of this agreement. My gosh, I only wanted an estimate and had to endure a one hour zoom call to get it. It was all just a high pressure sell attempt. I would recommend you to run away from these people.

I put money down on an order, with a 3 day guaranteed cancellation period. I had to cancel my order and did so on day 2. They cashed my check anyway, I've called and they assured me I would have my money sent back to me. Well it's been 3 weeks and no money back yet. Now I have to go file a claim at small claims court. This company is awful, deceitful and the workers are very unprofessional. I'm sorry I ever dealt with them in the past. My first install was suppose to take 3 days and it end up taking 3 weeks for 11 windows. They sent 2 guys who said that they should have never sent them out on this big of a job, their own workers told me that they were not qualified to do this work. So buyer beware and go with a different company

And here we go again. Another screw up with Hanson's. This company is so backwards it's unbelievable. After all the problems and 3 different deliveries we had trying to get our windows installed. Now we need service, there is air leaking around the windows. Got a call from them on a Tuesday wanting to set up service. Told me they could come out that friday and I agreed. That I would get a call on thursday with a time frame. Never heard anything so about 3:30 I called them and there's not even a service scheduled for us. Imagine that. This is one backwards company.

Bought our first home in 2016 off an elderly couple. Didn't know anything about a roof warranty till just recently. We contacted the elderly couple they said Hanson installed it. Now that the roof is leaking everywhere they don't want to honor their warranty because the elderly couple never transferred it within a year to new homeowners. That's something that should be done automatically not called in. Now they don't want to honor their lifetime warranty is mind blowing. I'll be posting pictures of their work on fb to let everyone know not to go through them. Thanks Hansons for the upsetting install of a roof that leaks and bows everywhere.

AWFUL. That’s Hansons. If I could rate Hansons zero, I would. Do NOT sign a contract with them for anything — they’re corrupt — liars, horrible workmanship, and the worst customer service — from the top down. They contract lowest bidders for roofing. I had a fine roof, and they installed inappropriate, damaged materials. They caused leaks. They attempted to fix it ten times. They promised to repair the damage but quit communicating. They cost twice as much as the average. And they will force you to arbitration, so unless you’re wealthy, it’s cost-prohibitive. Don’t sign the contract. Don’t hire Hansons. Don Thompson was the salesman, and he lied to me and my wife. His boss, Scott Lamacchia, a regional sales manager, lied to us as well. At a certain point, we deferred the warranty because of their corruption and ineptitude. We had multiple roofers and inspectors on site after that, and their disgust was nearly as bad as ours. They even failed the county inspection, and that’s damn near impossible to do. It’s one of many pieces of evidence of how terrible they are. Do yourself and your family a favor: Stay away from Hansons. Hire a local, reputable company. Hansons cannot be trusted under any circumstance.