HANSONSReviews of hansons.com

WARNING - BUYER BEWARE - USE AT YOUR OWN RISK! NO VALUE TO LIFETIME WARRANTY!! Ongoing issues since installation in 2019. Hanson's does NOT honor their warranty.....I have 4 bowed and cupping windows that 2 Hanson employees and a Hanson's independent installer told me were defective and needed to be replaced. NOTE, the Hanson employees would NOT put this in writing for me nor would the independent installer for fear of losing their contract. The Regional Manager has told me the installer stated the job was complete which is inaccurate per the contemporaneous notes with the installer on 11/2/22. At this time, Hanson's is refusing to replace the 4 defective windows but the Operations Manager instead wanted to put non-factory screws into the base of the frame track to push down the cupping and bowing so the windows would no longer "look" bowed.... This is a "jury-rigged" fix so they do not have to replace their defective windows and honor the warranty. Seriously, they have sales people who will suck you in and provide a copy of the lifetime warranty but if a company does not honor their word, then the warranty is worthless.

The worst company that I think I've ever come in contact with. They had my wife write a "review" before they did the work on Google to get a "discount," and Chris, our salesman, told us that I would be involved in the process if any boards needed replacing(I would get to view the ones needing to be replaced and okay them). They came and did the work on Oct 10; they left a dumpster blocking our whole garage door(they could have moved either way, and it would not have blocked it), nails all over my yard(I have 4 young kids), debris everywhere and they left all their stuff at our house for days after the work was done. Guarantee most of these 5-star reviews are ones done before the work was done to get a discount.

We had a new roof installed on our house. The first time, after the "professional installer" finished he gave me form to sign. It was dark and he showed me some very dark pictures of the roof. Next morning, we went to inspect the job. My driveway and sidewalk were covered with debris and nails. My wheelbarrow was full of all sorts of stuff. My garbage cart was filled with roofing debris. The shingles on our garage were very crooked. A window on the house had the screen ripped and the frame was broken. They sent a rep to look at the job and said they would send an inspection. The second time they replaced the the roof on the garage, it was even worse. I'm told that they had the roof on the house were straight. I asked for some pictures at least 6 times, I never received any. Run as fast as you can away from them

I wrote a review about my shower that has not been a finished and how unhappy I am with hansons and the manager Gary Sherman. I have not had water for going on four weeks and the unpaintable caulk that looks like hell and i was told that's how it should be. The next day Gary called and said , it will be fixed when they get the parts and he will look at the walls. Then he said , " I saw your comment about the shower and how unhappy you are. Why would he call be about my review , all I want is what was promised.

We purchased our house in Oct. 2021 and promptly had the roof replaced by 1-800-HANSONS. In May 2022, our city's (Livonia) building inspector visited and determined they did not add proper intake venting, causing air to become stagnant in the roof. This will create an environment in which mold can grow, and can have significant impact on your heating and cooling costs. Not installing adequate ventilation is, itself, inexcusable for a professional and licensed roofer. Since May of 2022, when contacted by our city to make the necessary repairs in order for the roof to be up to code and compliant both with the regulations that they are bound by (as well as their own advertisements, literature, and sales propaganda), they have rescheduled us 20-ish times, with varying excuses. They have even potentially violated HIPAA laws by telling us our particular installer had COVID and wouldn't make it out. It seems they have as little interest in protecting the privacy and rights of their installers/employees as they do in providing you with a quality product or backing up their guarantees and warranties. We have an known issue, a direct result of poor workmanship and installation, that costs my family money every single month on our utility bills. As it fosters an environment conducive to the growth of mold and bacteria, it will also begin to have a negative impact on our health. We understand the world is still a bit tipsy-turvy. We've been more than accommodating and understanding to their avalanche of excuses and reschedules. We have been cordial and polite, we have been accommodating to the difficulties and unpredictable occurrences that happen on their end. Every week: another excuse, another reschedule. Sometimes we even do this twice in a week. We are nearly a full year since this roof was put on our house and 6 months since they were put on notice by the city of Livonia. Our well of patience is run dry. We are now communicating with our attorney to bring a claim against Hanson’s for their unethical business practices, refusal to honor our contract, and for the substandard/non-compliant product they have confined is beneath. If you choose to go through Hanson’s, I would advise you to get your attorney involved *before* signing, and to let them know they will be held accountable. Your safety and health are far too important to be left to chance with a company of grifters who will happily take your money, turn their back on you, and sell you down the river. If you are fine having a substandard product, a roof not up-to-code protecting you and your family: you can accomplish that for half the price 1-800-HANSONS will charge. EDIT: Responding to 1-800-HANSONS reply: Thanks for the canned auto-reply. You already have my information. In fact, I have spoken to two of your representatives, including your Operations Manager, today. After being rescheduled... again. You do not need more information to rectify the problem, you already contact me once or twice a week to backpedal on your current obligations, and had every bit of information you could possibly need before the roof was ever put on. I fear that even more information will overwhelm your systems, since it appears that you cannot finish those things already started. To correct the problems you need only to make good on your promises and back up the quality of your workmanship in the first place. I will continue to update this review as it continues to unfold. If 1-800-HANSONS can step up to the plate like an ethical company should, my edit will reflect that. If 1-800-HANSONS continues to refuse to act honorably, my edits will then reflect that unfortunate circumstance. The ball is truly in your court. UPDATE 9/8/22: Installers arrived today to install the edge venting forgotten off the original work and seal the table vents. Finally. Hopefully our municipal building will give it a thumbs up when he swings out to check the work, we are heavily considering hiring our own independent inspector as well for a more thorough investigation. While we are relieved to finally have the product we paid for, we feel firmly that only through continued diligence and escalation far beyond a reasonable level did we get to this very basic point of the transaction. I would implore prospective customers to truly search other avenues for their roof replacement. Our experience has been irrevocably tainted by what we perceive as a rather laissez-faire effort towards customer satisfaction and quality.

I would give them a 0 rating if I could. We were given one set of information by our representative Andrew Gruich when he came for our free estimate. He was more than willing to tell us how horrible Anderson and Wallside Windows were and showing us their shotty work. He ran our credit with Greensky to get pre-approved to have windows done. He advised us that we had to August 30 to cancel our contract. I specifically wrote down August 29 in my book so I would not miss the deadline in case we changed our mind. Today, August 29, we called to cancel our service. Of all the numbers I called, one of which was supposed to be Andrew's specific number, they all said Hanson's Windows and no one was available to talk to you. So I finally called another number in an email and spoke with a Cheryl. I told her that I wanted to cancel the order, she tells me I have three days and I explained that I wanted to cancel today. Then she says I need to talk to a manager to see if they can cancel the order. That's when I spoke with a Gary Sherman who says you have three days, but Wallside does not use that with their customers. Back and forth until he finally says my order is cancelled. I would not recommend this company.

If you are considering a roofing company DO NOT SIGN with this company! We were talked into a 16K lifetime guarantee roof..."everything will be covered as long as the structure is still standing" WHAT A JOKE. They do not stand behind this guarantee!!! Every time we call them they want US to pay for any repairs that are due to faulty installation. Too many companies out there for you to get taken in by this one. RUN

Awful service. Have waited over a year for them to finish. Still not done and job on windows looks awful Am so disappointed. Way over priced. Would never recommend.