Shane W.
Overall review
Pen batteries are not the best, but get the job done have had multiple come not working, or not last that long. Website could use some work, many times ordering does not work right and the discounts the site says you will get for ordering so many items do not register the discount. Coupon codes are next to useless unless you are ordering a single stick device as they dont cover some of the products due to not being allowed to be used on purchases over 150, which doesnt even cover your whole market. Newer vapes are much better quality, battery life is a large improvement as well. Pricing seems to change way too often and with no notice and you add and remove colors but dont take them off pictures of them(i.e the DC dabber mini in silver). Other than all that love the products!
Response from HamiltondevicesJun 21, 2019
Dear Shane, We’re so sorry to hear that you've been having that experience! Please send us the defective Pen Batteries along with an explanation describing the problem. Once received, we will promptly ship you replacements. Please send to: Hamilton Devices 6151 Fair Oaks Blvd., Suite #108 Carmichael, CA 95608 We sincerely apologize for the issues regarding our website. We are currently working with our IT Department to improve our website and your shopping experience. Our coupon codes do not apply to orders that exceeds the $150.00 purchase amount. Our coupon codes also do not work for a portion of the order. The whole order needs to be under $150.00 for the coupon code to work. The reason being, if you are purchasing more than that amount, you are getting the bulk / wholesale pricing; which in turn, is a better discount than the coupon code. On Monday 6/10/19, we were told from CCELL we needed to increase our prices due to the recent tariff increase from China. The price increased from 10% to 25%. We did not want our customers taking the full 25%, so Hamilton Devices is taking 12.1% of that hit. All CCELL products have now increased 12.9%. This is not a Hamilton Devices's decision, but a CCELL decision. All CCELL distributors has had to increase their prices as well. Lastly, we apologize for any confusion, but we only have Black available in our DC Mini Dabbers and in our Dip N Rips. If you have any further questions or concerns, please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.