HamiltondevicesReviews of hamiltondevices.com

terrible. ordered a broken one somehow. came in broken. and then they replaced it. the replacement broke within 2 days. DO NOT BUY

Tried contacting company on 15 April and again on 20 April after not hearing back.I purchased three tombstone V2 batteries one stopped working after 3 weeks and I have not been contacted back yet. I have used Hamilton devices in the past with great experience not too sure now. If and when they get back to me, I will update this review..

A friend bought me the Starship Triple Vape Cart. I was excited to use it I bought 3 brand new carts from the dispensary. When I opened the package the Battery was dead, so I did a full charge on before using it. I was able to hit it like 3 times before the battery went dead which I thought was weird, then when I put it back on the charger, it charged in like 2 minutes. At that point I could tell something was wrong with the battery. After it charged for a second time I took it off the charger and went to hit it again and the battery just died. It won’t preheat and you can’t even get the thing to keep a charge, after contacting Hamilton devices and reaching out, they want me to do all this troubleshooting stuff and they want me to buy 3 new carts for a battery that doesn’t work. It like they are making it hard for you to return a device they know is defective. In their own warranty terms it states “ Hamilton devices here by guarantees this product for six months, free service from the date of purchase against any deficiency or fault manufacturing according to the following terms and conditions: 1. The defective item must be returned within six months from the data purchase 2. the defective item must be returned with a warranty card, original purchase receipt or order number. All which I have. I WOULD NOT DO BUSINESS WITH THIS COMPANY AT ALL. If I could give the rating in the negative I would.

If I could give them zero I would. I've bought 2 $70 batteries for my cartridges and both have had problems with the atomizer to start and I would have to mess around to get it to work. Until it just got worse & worse till the damn things stopped working. My first one last a lot longer than my 2nd one. I thought maybe i got a bad one as my first so i went and got another one. Like I said the 2nd didnt even last a long as my first one. Very disappointing! And such a waste of money. The only thing I like about them is the battery last a long time (probably because I couldn't get it to work most of the time) and it was compact not a stick in my pocket. However they arent getting another dime out of me. Spend your money else where and screw their 6 month warranty

I needed a new supplier for vaping supplies and tried Hamilton Devices, a little pricier than my last provider and had what seemed like excessive shipping and handling. I tried a small order, shipping and handling was as much as the cartridges I ordered, just to try them out. FedEx delivered when I was away. I had left a note by my condo mailbox that a neighbor was collecting my mail and deliveries. FedEx ignored the note. When I returned I had a final notice after 2 attempts by FedEx. I called and had one day to drive 90 minutes round trip to their facility and I did not have the time to do so that quickly. I contacted Hamilton Devices and got no help. They stated the delivery provider was supposed to make three attempts, they did not, and they would not contact FedEx to have it redelivered before it was sent back to them. They would not replace the non delivered order. I asked for the devices I paid for or a complete refund, they refused. Their customer service is horrible. It took 5 days for them to answer my inquiry and now the package is back with them. It was a $16 order and they want me to pay $22.50 to have it reshipped to me. I am contacting the credit card company and the BBB about these rip off artists. AVOID IF AT ALL POSSIBLE!

I bought a device - brand new - from a local retailer. The Cloak. When I got home to use it - it did not work. Out of the box, after charging overnight, still not working. I have tried it with 6 different carts - still no go. When I have it plugged in - there is a faint rapid flashing light - but according to my charger - it is only drawing .1w - the unit is defective. Period. When I reached out to the manufacturer to take advantage of the warranty. I was told because I did not buy it from their website - the warranty does not apply. Even though the warranty card in the box makes no reference to this only applying to purchases online - I was then told that it is an old warranty card. Ridiculous. So - they will not honor the warranty under the terms I bought it - so this company gets a zero from me. They don't even realize it was for a magazine article review.

They shorted my order by a lot of disposables and reached out 5+ times to either get a refund or the disposables and they legit won’t even respond…is that even legal?

Purchased a Cube vape battery from Hamilton Devices yesterday. Now today I have over $300 worth of fraudulent charges on my card. Luckily all of which were stopped by my bank but now I am required to get a new card and new card info because of this.