Halo CollarReviews of halocollar.com

Handled my situation and got a replacement on its way. Excellent service!

I called Halo to cancel my 2 collars because when I went to sign up for my subscription it wouldn’t highlight the add to cart button. I tried everything I could think of and was doing it for almost 2 hours. Finally I found the number to call customer service and I got Darrel R. I told him my problem and he said would I like to keep the collars and have him troubleshoot the reason with me or just cancel? He actually gave me an option! I said troubleshoot. So we found out the reason in under a minute and I told him how long I had been trying and he apologized to me and I didn’t know why he did that he did nothing wrong but he fixed it and now I’m very happy and relieved I get to keep the collars and have a subscription. All thanks to Darrel R. I give this customer service experience. 5 star!

There was very little ( < 2 min) wait time to get into the "Dog Park" help center, and this was both times this morning when I had to jump on for help. Sierra was patient, funny and answered my questions completely. Thank you Sierra!

The recent support call with Jaqueline was excellent. Unfortunately our experience so far with the collars has not been good. Fence lines are very inconsistent and the dogs are getting warning and emergency static when the are not outside the fence. We tried to create a positive experience with both dogs. Tootsie is more resilient to the feedback but Petey is freaked out to go outside now. Unless something changes and the collars become accurate, I do not know if we will be able to fix this for Petey. Jaqueline recommended an indoor beacon so that fences are ignored when in range of this. We will give it a try and monitor our results in the coming days.

The collars themselves are nice with a user friendly app and for using them for over a year, they seem to be extremely accurate. What sets these collars apart though is the customer service I received when my dog ATE both of our very expensive collars. Tiffany S. talked me off a ledge when looking at the options for replacement collars for my two pups. She was sympathetic, straight forward, and most importantly informational.

Customer service is better than the product! Due to issues with GPS I have had to reach out on a couple of occasions. The customer service team- Jacqueline today/ is the reason I have not abandoned this product. Smart, kind, knowledgeable, and helpful!

The woman who helped me help had me try a number of different solutions to get the beacon working consistently. She was very helpful and didn't make me feel dumb that I couldn't get the beacon to work. She's sending me a new beacon.

Customer service was very helpful. I’ve been having problems with the collar shocking and beeping at my dog while he’s wearing it when he’s in the safe zone. They were able to lower the sensitivity of the gps signal to help prevent it from happening again.