Lea O.
Since recent updates less reliable
Since recent updates, the operation has been unreliable. It gives feedback at inappropriate times and doesn’t provide feedback at other times when boundary is exceeded. Also, the delay in feedback seems to have increased such that the warning comes “after the fact” when the dog runs. Also, my dog seems to have figured out in a certain place there are “blind spots” such that it can escape the boundary without detection.
Response from Halo CollarDec 6, 2022
Hi Lea, We're sorry you've been having trouble. We want to assist you with your collar asap! The best way to get live, face-to-face help from the Halo Support Team is to visit us at our virtual Halo Dog Park. You can access the Dog Park at dogpark.halocollar.com, or through the Halo app under Settings > Halo Dog Park. We look forward to troubleshooting with you!



