Matt
I am now on my 4th collar in 6 months
I am now on my 4th collar in 6 months. $550 for the collar plus $10 a month subscription. Thing has been broken more than it has been working. I feel bad for their customer service team as they are kind and try to help but nobody can tell me why this thing breaks constantly. I wanted to return but am not allowed at this point. If it stayed working, it would be a great device. When it breaks i have no fence at all and takes weeks to get the replacement. I would lie to speak to Cesar.
Response from Halo CollarJul 29, 2025
Thank you for your feedback. I’m truly sorry for the ongoing issues you’ve experienced. I understand how frustrating this has been, especially with multiple replacements and delays. We’re continuing to improve both product reliability and turnaround time, and your experience helps us do that. If there’s anything I can do to assist you further, please don’t hesitate to reach out.



