Halo CollarReviews of halocollar.com

Kenny was very helpful and knowledgeable

The team at Halo has offered the best customer service we've ever received at any business. One of our collars had a malfunction, before I even knew there was a problem Halo had pinpointed the issue and shipped a new collar. Working with this company has been a breeze. It eases our minds knowing our pups are safely contained in our yard.

Have called only twice both times regarding a remote beacon. First time was to clarify setup and most recently because remote wasn’t working. Both customer service folks were pleasant, professional and able to resolve my issue right away. And, regarding the remote beacon that wasn't working I am receiving a new one at no charge! Love this collar!

The Halo 4 collar does not function as advertised. Inconsistent, lagging collar feedback when exiting a geofence of a 60x200ft backyard with near zero tree cover (twice the advertised 30x30ft minimum). A product that doesn't work, then only a partial refund when returning within the window? An autoreply email bot doesn't help.

The product worked great. Horrible customer service. Most of the time you get a bot. I had a problem with my collars (clip connection) falling apart and they put 'critical' on my collars and turned them off unneccessarily. Just an annoyed customer service rep bring spiteful. I was sent warranty information which I completed and didn't hear back for days. With no collars my dogs ran away and I called to talk to a real human being. The rep noted there was NO reason my collars were turned off. But they can't turn them back on... It was escalated to management. They called and they don't know where my order is in the shipping process, they have no connection with the shipping department...WHAT??? They are giving me 3 months free subscription. I asked for more and they said no as I've only had the product 5 months. Not sure they grew the company quickly and there are issues but it's a bunch of 'virtual assistants', remote workers and a warehouse with no connection. The product is a huge price point. The company needs to take care of the customers opposed to pusshing new versions out so quickly. So now after talking to the highest level of management there is nothing they can do but 'watch' for an update to come through today, 3 days after I confirmed my warranty address. The part I need was shipped FedEx-2day, there is NO reason they can't send new collars that they incorrectly turned off for no reason. So frustrating. I'd go with SpotOn next time, even though higher price point, a nice New Hampshire based company, not this junk.

I wanted to love it. However, it didn't keep our dog in the fence. It is supposed to be waterproof but now has a "critical error" and needs replaced after dog swam with it. A waste of money.

Bought this and it worked great for 1 year and then battery wouldn’t hold charge. Halo claims their battery last 3-5 years. I contacted support and I will say they were attentive and tried to help but in the end, they told me I need to buy another $500 collar since the battery can not be replaced and continue to pay monthly subscriptions. Very disappointed. I so wanted this to work good for 3 or 4 years.

I bought two of these in Feb. Easy to set up and training was a breeze. App was user friendly and customer service very accessible. I began to have problems early on with one collar no longer being able to connect to WiFi. I had to troubleshoot at home and then they did on their end as well and it was determined the collar needed to replaced. I was sent one within a few weeks. A few more months go by and woke up to one collar being deactivated from my account without warning. Contacted customer service and on their end the collar had been determined unsafe and was shut off without warning. Again, I was shipped a replacement but still took over a week or more to get. There was no options for overnight shipping for these inconveniences. I live next to a busy highway and I could not leave my dogs without some sort of fence which were these collars. I had to take one dog to family and leave one inside during the wait times. My smaller dog, a dachshund, always had issues with the collar fitting right. The collar at its tightest looked like a doughnut around her neck even though it’s suppose to be smaller and universal size. I noticed throughout the day that the collar would loosen up. I was given replacement straps for free, the collar needed to be tightened every single morning and would be loose by end of day. One day she finally lost the collar as I’m sure she was able to slip it off her neck easily. I thought their gps would find it but found out that they can only track the collar of the dog is wearing it and it’s actively moving. I was given the option for halo care which would cost another $200. I declined as I felt like I had already had so many issues and phone calls with customer service all of which are documented. I let one dog stay at family again and ordered her a different brand collar. I put the other halo back on my dachshund and within a few months even though I was very diligent about tightening straps daily again over time she was able to slip it off and I even tracked it right to the middle of her boundary and was unable to locate it. Again, I was given the option of halo care and another $200. I can say I gave these an honest try and they worked really good, when they worked, but I was highly inconvenienced and left scrambling to find safe places for my dogs while waiting on new replacements multiple times. After the second one was lost and after a good 6 months of trying (Feb 2025-August 2025) I decided to switch to pet safes new version. I hope it can be more reliable. Sadly I still owe $1000 for collars I no longer can use. (Updated-I replied with the review details to be contacted by halo as requested and have not still-Sept 18)