HairstoryReviews of hairstory.com

My stylist recommended New Wash and I still almost didn't try it because the advertising seemed over-the-top and the product is expensive, especially if you already co-wash and use as few products as possible. But I have no plans to use anything else now. I have curly hair that runs overly dry and it's been healthier looking and feeling for longer and with fewer products using New Wash Rich and Hair Balm than I've experienced with any other products. I use New Wash once a week, and Hair Balm and a little multipurpose oil from another brand (I didn't like Hairstory's oil, too slick for me and didn't combine with my hair well enough) occasionally, not even every day, and that's it. I didn't realize how irritated my scalp was before using New Wash, but I got it after the first time I used the wash. My scalp felt cooler and lighter, similar to how it feels after a major haircut. After about a month of use, my scalp wasn't itchy for longer after wash days than before I started using New Wash, and most impactfully for me a couple spots on my scalp that have been chronically unhappy for years became unnoticeable. So New Wash has been great for my scalp as long as I do the vigorous wash (until my arms are tired!) that the company recommends. My hair could still be more moisturized (it doesn't look dry but still feels a little prickly at the ends of my coarser patches of hair), and while Hair Balm has been almost all I need from a styling product to avoid frizz without making my hair greasy or rigid, it does form some clumps so I use it carefully to avoid making my hair look dandruffy. That aside, this is both the easiest and most successful hair routine I've ever had.

Apparently all the 5 star reviews on the Hairstory site are there on purpose, because there was nowhere for me to write a review. This product made my hair feel like I washed it with actual soap (which I had to do once in the hospital, so I know what it feels like). I am a cowasher and wanted something gentle and this made my hair dry and a tangled mess. you have to pay for them to ship it to you and pay if you want to return it --please don't spend $50 on this. hoping to stop at least one person from throwing money away

Great product, my scalp has never felt better. My hair feels silky and I can just air dry and it looks great!

Beware—they do NOT give return address for return! They make it so difficult—what an incredibly frustrating experience JUST trying to get return address….they definitely play games and try to not give your money back ; their return policy is bogus!!!! DO NOT ORDER.

It is very expensive for what it is. I still have to wash my hair every day and hence i would use a 40 pound pack in less than a month. The hair state is more or less the same, gets just as greasy if not more. Def not buying it again.

I think this shampoo is not for everyone. BeforeI ordered online I read a ton of reviews because I do not want to waste money because it is very expensive. I have a thin fine hair. I tried Hairstory Original even though it is very expensive hoping to have a little volume to my hair. f First wash, I lost too much hair it scared me. When my hair dried up, it was so oily, its like putting a vaseline on my hair. I thought it was just the “transition stage” but on my third week, it was still the same. I stopped using it and I am back to my old shampoo. I miss the feeling of having a clean hair.

BEWARE! Hairstory took my money 23 days ago, the products never arrived, and they refuse to give me my money back – even though the refund policy on Hairstory's website says, “If you are not entirely satisfied with your purchase, we’re here to help. The first purchase of a given product can be returned within 60 days of the purchase for a refund or an exchange …” When their shampoo failed to arrive, I tried contacting them multiple times. Eventually, I had to buy a replacement product, and now I no longer need Hairstory's shampoo. I just want my money back for a product I never received, and this company is refusing to do so. They are refusing to honor their refund policy.

Horrifically expensive, though ok product. The 8 oz. at $44 is pretty much a sample size, you might get 6-8 washes out of it unless you have chin length or shorter hair. $98 for the 20 oz is insanely expensive which lasted me roughly as long as a regular bottle of shampoo. Also, know that you need to use a good amount of this product for long hair. “Golf ball” size as one IG hairdresser influencer recommends. It goes really fast. That said, I really like the “Balm” and “Powder” which both, while still pricey, last a long while. Forget the shampoo, it smells nice but it’s all hype. I get the same results from my higher end grocery store shampoo. I’m getting tired of every other hairdresser on IG shilling Hairstory. By the pricing alone, it’s obnoxiously elitist. I can use Curlsmith for the same results at 1/4th the price. Lastly, their customer service is the pits. Totally rude interaction when attempting to return a product.