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Hairstory (hairstory.com) has 218 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingHair Care & Styling · Brooklyn, New York
Excellent
Hair Care & Styling · Brooklyn, New York
Excellent
Hair Care & Styling · New York, New York
Excellent
Hair Care & Styling · Holtsville, New York
Great
218 approved reviews, newest moderated first
Ditte J.
When i received my package the top had unscrewed and a little bit had spilled. When i contacted Hairstory they responded within 24h and send me a replacement bottle right away. Wonderful cutomer service! I also LOVE the product. It took a little trial and error, but i have now figured out how the product works best for me.
E
The shampoo made my hair awfully greasy and dull - no matter how much I tried. They keep telling customers that you have to keep trying it and one day, one day it will work. I didn't have the will to walk around with such awful hair day out and in and asked for a refund. They claim they have a generous return policy but didn't respond to my requests for weeks and when I got in touch on their FB page I noticed others too were waiting- and they claimed they had never received my requests plus that I was not in their database. A month later after my first request they finally agreed to refund me but then subsequently blocked me. Avoid at all cost - a terrible experience