Abby W.
Wonderful Customer Support
The website glitches out on me when I was trying to update my address and submitted it with an incorrect address. But the customer support was very helpful and were able to correct it before the package shipped

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Hairstory (hairstory.com) has 218 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingHair Care & Styling · Brooklyn, New York
Excellent

Hair Care & Styling · Brooklyn, New York
Excellent

Hair Care & Styling · New York, New York
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Hair Care & Styling · Holtsville, New York
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Showing 9 reviews with 4 stars · Clear filters
Abby W.
The website glitches out on me when I was trying to update my address and submitted it with an incorrect address. But the customer support was very helpful and were able to correct it before the package shipped
Nicholas S.
Hairstory’s New Wash Method changed my hair! I have fine, thin hair and a dry scalp and have always struggled with finding product that worked for me. New Wash and Pre Wash leave my hair soft and give lightweight, bouncy volume. My scalp also is less irritated and red now. I still suffer from dryness but it feels far more manageable than ever before. Can’t wait to try some styling products!
JR
My stylist recommended New Wash and I still almost didn't try it because the advertising seemed over-the-top and the product is expensive, especially if you already co-wash and use as few products as possible. But I have no plans to use anything else now. I have curly hair that runs overly dry and it's been healthier looking and feeling for longer and with fewer products using New Wash Rich and Hair Balm than I've experienced with any other products. I use New Wash once a week, and Hair Balm and a little multipurpose oil from another brand (I didn't like Hairstory's oil, too slick for me and didn't combine with my hair well enough) occasionally, not even every day, and that's it. I didn't realize how irritated my scalp was before using New Wash, but I got it after the first time I used the wash. My scalp felt cooler and lighter, similar to how it feels after a major haircut. After about a month of use, my scalp wasn't itchy for longer after wash days than before I started using New Wash, and most impactfully for me a couple spots on my scalp that have been chronically unhappy for years became unnoticeable. So New Wash has been great for my scalp as long as I do the vigorous wash (until my arms are tired!) that the company recommends. My hair could still be more moisturized (it doesn't look dry but still feels a little prickly at the ends of my coarser patches of hair), and while Hair Balm has been almost all I need from a styling product to avoid frizz without making my hair greasy or rigid, it does form some clumps so I use it carefully to avoid making my hair look dandruffy. That aside, this is both the easiest and most successful hair routine I've ever had.
Alison R.
It's working for me! I started this about 6 months ago and whilst I swapped back to traditional shampoo and conditioner once or twice, in the end I found that Hairstory seemed to be working very well. I have fine hair, not super thick but not super thin and given that I have highlights and am 58 years old, it previously tended to be dry, but the product leaves it feeling strong and soft. I went to have my blonde highlights done last week and the hairdresser asked me what I'd been doing, as she said she'd never seen my hair looking and feeling so healthy. You absolutely have to rinse and scrub your scalp A LOT, but it's still so much easer and quicker than endless washing and conditioning. I only wash my hair every 5 or so days and it looks fine with no greasiness or heaviness and is lovely to comb through. I'm not sure that it would work so well for people with thick hair and I use the standard product as I can imagine that the rich one would be very heavy. Anyway, having read so many negative reviews, I thought I'd put in my positive one! I took off 1 star just because it's a bit expensive, but I think worth it for just 1 product.
Rebecca H.
Hairstory was a game changer for me. My hair was not loving showers everyday and was looking about as stressed out as I was feeling but Hairstory has my head happy :) Wonderful experience to look forward to at the end of each shift.
Lyn C.
I was pleasantly surprised with the shampoo, and am very happy with it, will continue to purchase. I also tried the balm, but found it to heavy for my fine hair, even when using just a little bit. I gave 4 stars because the products are pricey.
Reagan M.
It took me a long while for my hair to adjust, but once it did WOW! I have straight, fine hair that I wear in a long bob... I struggle with grease and limpness. My hair is softer than it has been in YEARS, and definitely has more body. I also use Powder on non-wash days, which I can go 4-5 if I really want to, and Dressed Up on blow dry days. Full disclosure... I hated heat styling my hair and NEVER blew it dry, that has changed with Dressed Up! My hair is so soft and silky post-blow dry and I actually get excited about styling. I don't care too much for Undressed, but I'm trying to learn best practices.
Lisa
I’ve used regular New Wash for about a year. I’ve got longish, medium texture, type 1-2, hennaed hair. Before I started using New Wash, my hair was tangling the minute the comb left it, despite max-moisture conditioners. Now my only problem is laziness ... I need to “new wash” my hair every 3-4 days for it to look its best. The silicone scalp massage brush helps!