HairstoryReviews of hairstory.com

Awesome product, great customer service, very helpful agents. It took a moment for me to start because I mixed up my addresses (silly me :-) but my hair is sooo healthy now!

I have been using the Original New wash for about a year now and absolutely love it. It takes a bit of time to get used to the lack of froth and foam, but adding a dribble of water onto the scalp while massaging in really helps. Silky, smooth, and tangle free all with just one wash. Gone are the days of two washes. No problems with delivery as I am on a subscription. Taking into account how less often I need to wash my hair, and I now do not need a conditioner, the price seems reasonably fair. I am a genuine customer in my mid 60s with quite a bit of hair and don't think I will ever use anything else again. PS I don't even allow my hairdresser to use any other shampoo on my head!

Abysmal customer service. Order was supposed to take 2-5 days, I’m now being told it will take a month. Stopped replying when I asked to cancel my order. Just use a different product. This one is not special.

Ho provato solo New Wash, prodotto super anche se piuttosto caro. Ho avuto un problema con una spedizione che si era persa ma il customer care è stato fantastico, mi hanno subito rispedito tutto gratuitamente e quando ho ricevuto anche il primo ordine mi hanno detto di tenerlo. In più mi hanno dato un buono sconto del 10% per il prossimo ordine

The product itself has always been fine, although I have had to use a conditioner on top as my hair is still left dry so not really the 2 in 1 it claims, and for the price a little bit of a let down (although maybe I just needed to change to a different type) My big issue has been with customer service. I have emailed their support multiple times now regarding a misplaced delivery and have had no reasonable response from them, or really any response at all. Completely unacceptable considering the cost of this, IMO.

So frustrating dealing with Hair Story!!!!! Stay away !!!!! I had the worst customer service experience after trying to make an order as a new customer. It took 4 weeks to get a response. They wouldn’t return my emails or respond. I had to return a product. They blamed me and wouldn’t offer any disbursements for my time, 7 emails I had to send to chase up the $140 worth of products I bought before Christmas. It didn’t arrive yet and it’s the 4th Jan , 5 weeks after originally offering. Poor form !!!

I have been locked out of my account since signing up. When I try resetting the password to get in it says that email isn't on file. I then wrote the company directly and they have told me my subscription is cancelled and yet I'm still being charged and I now have three full bottles of a product that doesn't work on my hair. If I want to return them I have to pay. At this point they're just straight up stealing from me. Be very weary before ordering and I personally would never have a subscription with them ever again.

They were happy to collect money from my credicard without notifying me. A package was send to my address but it was never delivered. The package got send back to the company because I was not aware hair story had send anything. Now they refuse to send it again. So now, I got this reply. But the policy is, after three months, you won't get anything back, no money and no product. Scam Having to pay a product without receiving anything is criminal. Addition: Hairstory want me to take contact with the costumers service, and I did, but they keep telling me that my complained expired. After three months they won't give you any refund or resending the product. One word. This company is SCAM