HairstoryReviews of hairstory.com

I have been using New Wash for three weeks (in the FAQ it advises that it can take up to three weeks for hair to “transition”). My hair is fine and I was having dandruff problems so decided to buy into the idea of washing less often and giving up shampoo. I can honestly say my hair has never been so greasy and lank. I have followed instructions to the letter, rinsed, massaged etc and by the end of the day my hair is so greasy that the fringe looks like I’ve combed oil through it. I have tried to persist because I’m recovering from an op and haven’t been out of the house much (which is why I thought I’d try the product out) but honestly I now have to wash it every single day in order for it to look normal during working hours. Very disappointed with myself for falling for the marketing. As an aside, the packaging is awkward to handle in the shower and I’ve noticed that the product leaks out of the top (I’m not talking about the lid but the actual sachet). Save your money!!

Really like the product - let me throw out other styling products (I bought the New Wash and the Dress Up product for heat protection/styling). It is extremely expensive and I have found the customer service HORRIFIC. I had a shipping issue and at some point they stopped responding. If they got their customer service sorted I might purchase from them again.

Please don’t ever sign up for their subscription. They don’t let you cancel it easily. I made that mistake and want to warn all the others not to do it! I tired to cancel it but if you had an account set up before 4th April 2023 you can’t access it! I even wrote to them!!

Made my hair fall out. Never had so much alarming damage from a product. Binned.

Didn't work how it was supposed to. Left my hair tangled and greasy.. And somehow also left it stripped dry. Took a good 8 months to recover. Do not bother. It's all hype.

Have tried really hard to get this product to do as promised and after 2-mths trial my fine coloured hair is in worse condition than when I was using WO (Water only). Didn't mind the price if got what was promised but hair is greasy and limp immediately after washing. Won't be buying again.

If you are looking for a natural shampoo which does not lather up or irritate your scalp, the Hairstory New Wash is excellent for bleached course curly hair. Hugely expensive at $ 147.00 for 20 fl oz plus shipping $ 10.00 extra : ( which is too expensive. Packaging is hopeless in the shower and carefull to note 1 x purchase only !

I used hairstory products prior to the covid fallout. Then they went completely woke and that was against my personal opinions and beliefs, so stopped supporting them. Their products were good but very, very expensive. It helped my hair but there are so many similar, cheaper products out there with exactly the same ingredients, that work just as well on my hair, if not better. Please don't support this woke company ! If businesses can't stand with conviction and truth, they don't deserve our money !