HairstoryReviews of hairstory.com

After a few days of my hair adjusting, New Wash made my hair feel a lot fuller and healthy, without any grease or heaviness. Had a touchpoint with CX to resolve a question, and they did a great job.

I have fine hair and New Wash makes my hair feel so full and soft. I highlight my hair and the bond makes my hair come back to life!

Hairstory has incredible products (New Wash and Pre-wash have changed my oily hair) and great customer service (so responsive, and offers helpful tips!!) It takes some time to learn how to use the product BUT I never thought I would have a good hair day every day!!

I'm still testing the product. I bought the Pre-Wash and the New Wash. For now my hair is getting extremely greasy by the 3rd day and I'm guessing/hoping its still part of the transition period. I emailed Hairstory almost immediately with questions, specifically about the pre-wash ( as that was recommended for fine hair and transition period ) but still no answer. Can't login into my account either. Not receiving the reset email. I see they do respond here, so thumbs up

Super easy to order from and shipped quickly. Plus I have dermatitis and the prewash and new wash combo really help tame the itchiness. I like that it's more natural than a lot of stuff out there! It did take some getting used to/figuring out on how to use it but so worth the effort.

While I love the product, I cannot get hold of a real person to sort out a problem I am having with my subscription. There is only one way to contact the company, which is via an email form, and that just generates an automated response with doesn't engage with my question at all. I just don't know what else to do. Update following the response below: I stand by my statement that I received standard emails which didn't take into account the specific question I asked, and that this is a very difficult company to contact or get any resolution from. Probably because they haven't enough actual staff and are relying on Bots and automated responses. I did eventually get a response from a 'real' person, and my issue was solved.

I cannot say anything bad about the product or the company. The fact that the unclear instructions caused me 2 years back to give up and throw out almost full package of New wash makes me cry. After some time I wanted to try it again and came across Jayne Mathews IG profile. She excellently explains how to use it and it works like a charm! Wish the instructions were more clear - there would be 100% more of the postitive reveiws because the products are amazing (tried original and now testing rich version). My first experience was weighted flat instantly greasy hair and with the correct using it is full, shiny, happy hair. I really does matter how you use this product. The only minus is the price ofc.

Updated Review: Customer services got back to me just now and are sending out another package. I've updated stars accordingly because I'm confident things will be sorted. Huge relief. I ordered a product last Friday that was supposed to be on a 24 hour tracked delivery. What arrived 2 days late was a tub of tobacco in an opened box. As I'm not the customer of Royal Mail I can't open a case with them. Aline from customer services has been amazing - thank you. Just to iterate, the package was given to me in my hand by the postman already open but bound by an elastic band. When I got indoors it became clear that it had been tampered with.