HairClubReviews of hairclub.com

3.4929 reviews
Wellness & Spa
1499 W. Palmetto Park Road, Suite 300, Boca Raton, Florida

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HairClub

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About HairClub

For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.

HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: hairclub.com
Website: hairclub.com
Category: Wellness & Spa
Location: Boca Raton, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HairClub reviews

929 approved reviews, newest moderated first

Indianapolis Michael Kelly"" C.
Jan 10, 2017
dishonest and fraudulent
Very unprofessional assessment. Pressured for a deposit of 500.00. Never refunded. I have posted and continue to tell everyone of the carnival bait and switch sales pitch. I went to a professional hair surgeon and was told I'm a perfect candidate for replacement. Your staff are either untrained or simply lie for a higher commission. I hit every site to share this and still looking for more. If you had any decency you would refund my 500.00. Thieves.
Response from HairClubJan 21, 2017
Hi Michael, Thank you for taking the time to speak with me and I am working to resolve your concern. Holli Area Manager-South Central
Ottawa Richard E.
Jan 10, 2017
Respectful
They are very professional .
Response from HairClubJan 11, 2017
Thank you for your positive review! We are privileged to have such a dedicated and hard-working team of professionals at Hair Club. We look forward to serving you for years to come.
Minneapolis Linda T.
Jan 10, 2017
Fantastic service brings greater self confidence
Honestly don't know what I did before joining Hair Club. I absolutely love the results every time I visit. All the staff are friendly and helpful as well as professional. I won't share the names of my favorite stylists ' cause everyone would want to book them! But they are fantastic!
Response from HairClubJan 11, 2017
It is a pleasure to read your wonderful review. We are thrilled that you love your results and look forward to welcoming you in our centers again very soon! Thank you for taking the time to leave us such positive feedback.
Phoenix Thomas S.
Jan 10, 2017
Cost
My boggle is with the cost. When I first started it was $300 then it went up, then up again. Now I pay $325. I have been with your company for 7 or 8 years. In that time I did get a hundred dollar gift card which was nice. Out of $28,500 for 8 years, and all the products I buy I got a $100 gift card. Since this is the only company for hair I have no choice but to continue. If their was another choice, like I said before I would go for it.
Response from HairClubFeb 8, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Ottawa Joanne M. L.
Jan 10, 2017
Excellent client service
The Hair Club office on St. Laurent Boulevard in Ottawa, Ontario (Canada) has excellent and professional staff. Hair Club Ottawa has impeccable client service. Their knowledge and expertise in hair technology and treatments are to be commended. Many thanks, Devoted Hair Club Member, Joanne M. Legault Ottawa, Ontario
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
St. Louis Marlene R.
Jan 10, 2017
EXT professionals
EXT professionals know what they are doing..they are trained well, but the turn over is great.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Orange County S.
Jan 10, 2017
You can visibly see results
Overall my hair is healthier, more abundant, and my hair doesn't fall as much. I still have a couple of gaps in my scalp, but I suspect that for further results I would have to keep going with the treatments. After 5 months of treatments is just starting to add up and getting too expensive.
Response from HairClubFeb 9, 2017
It was a pleasure speaking with you directly. If you ever need anything, please don't hesitate to reach out. Alexander Gonzales Area Manager Thank you for your feedback. While we are pleased with your overall positive experience, we will be contacting you directly to personally address your concerns.
Las Vegas Tamario E.
Jan 10, 2017
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inexperience
Response from HairClubFeb 8, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for sharing your feedback with us. We are troubled to hear about your experience with Hair Club. We strive to provide excellent service and it is unacceptable that your expectations were not met. We will reach out to you personally so that we can answer any questions or concerns you have.

HairClubReviews of hairclub.com

About HairClub

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About HairClub

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More in Wellness & Spa, Florida

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