HairClubReviews of hairclub.com

HairClub in San Antonio, TX is fabulous. The stylists are wonderful and great customer service is evident when you walk in. I've been going there for several years. Recently there was a change in the company though. The hair systems lack quality, they're charging more and I'm really ticked off that after paying for the system and wearing it, I can't take it home if there's any use left in it. I've been able to up until about 6 months ago. I paid for it; it is mine. What a stupid policy. There is competition out there and I'll be looking.

Good day! My name is Thomas Bernard and I have been a 41 year client of Hair Club. I began when I was 23 yrs old back in 1983 and over the many years I had a ton of excuses given to me why something was not correct (ie. Density too thick, hair not ordered, appointments canceled and impossible to reschedule, etc.). I remained as a client spending approximately $400,000 over my “career” with HC. The only thing Hair Club was consistent in doing properly was to take my money for the monthly service on the day due. Even when I called corporate for help beyond frustration I would never hear back. Unfortunately, a few times a female DOP had an operator from Elmwood Pk, NJ relay a message. lol. Too afraid to contact me directly. I finally left Elmwood Pk which was consistently mismanaged after many years of “sucking it up”. I instead elected to drive a hour more to Rye, NY which was a true breath of fresh air. Doreen, Liz and my amazing technician Mercedes always went above and before to ensure I was happy and that the systems were correct. As a client for 41 years you would think you would get a call from someone thanking you for the continued service but that is NOT in Hair Clubs ways of doing business. At 62 and having difficulty with driving a car I have finally ended my time with HC and try a local competitor. If you are thinking of being a client of Hair Club, I advise you to understand that some offices are top notch (Rye NY, Delray Beach Fl, East Brunswick NJ and Tysons Corner Va). Those are offices I went to over my years that were excellent in all areas. It’s surly a hit or miss. Good luck to all!!!

The service is excellent. Michael is a master at making my hair look great. Even though the quality of hair being delivered is not what it used to be. And I’ve been a member for 16 years. Also I’ve had to go a couple of months with the same system due to shipping snags and delays. The front desk Liz is a professional who knows how to take care of of the clients. The revolving door of managers all need managerial courses. Plus how about a manager being a man who maybe wears a system and can understand our concerns. These women only know it as a paycheck. The cost of being a member is becoming almost too much to handle. Thank you. Louis Cicillini

I have been a client with the Fort Myers office for eight years. Have seen many changes throughout the years. The Manager Theresa is the best Manager Ft Myers has ever had, caring and professional. My main stylist Robin Enrico is great. Robin truly cares about her clients needs and goes out of her way for you. Stylists Danielle and Terry are great stylists also. Reagan is always helpful with your appointment needs.

All the stylists are really professional and always prepared to assist me with my individual needs and style desired. My only concern is the staff turn over. Many stylists I had come to know have apparently left and the current crew is short staffed. I hope that this resolves. I love my hair!

I have been a hair club client for 2 years, I love my hair and can't really imagine being without it. I have a question and can't seem to get a good answer from anyone. We pay a lot for our hair systems, why aren't we allowed to keep them? Don't they belong to us? I repair and make dolls, and would like to keep my hair for this reason. Please let me know why I haven't been allowed to keep my hair. Thank You for your help.

Buena enseñanza para mi ciudado de cabello

I hope this doesn't sound corny, but in view of the many commercials, I've seen, relating to Hair Club for Men I really thought this was just a get-rich company. I believed that I would be given some pills, charged thousands of dollars, and sent home to await a Class Action Law Suit. But I was WRONG! The professionalism, warmness and concern given to me showcased a professionaI perspective that befuddled my expectations. The analysis, treatments, shampoo, etc., provided me with a belief I didn't have before and a cost I didn't believe was so affordable. In short, your treatments work! In just one month, my hair is growing where the military said "... it'll never grow back." So know this, I am well pleased.