HairClubReviews of hairclub.com

My stylist, Holly, is always good, knowledgeable and helpful. The administration staff not so much. My last visit the receptionist left me sitting in the waiting room, didn't tell my stylist I was there. My appointment was interrupted by two different people pulling Holly out of the room in the middle of my treatment, one being the manager, who should know better, and the second because it's her job to measure new clients. Surely this new client could have waited the five minutes I waited with my head getting cold.

My thing is I go to hairclub in New York. Every time I go there this stylist feels the need to want to shave my natural hair each time! Why is that when I told her the razor will touch my hair just once. Now, it’s habitual. I’m thinking about not wearing this anymore and go back to wearing my destroyed natural hair. She cuts so much I am now bald. Taking off the hair is painful and I feel like whatever little bit of hair I have left is just being pulled..

Love the location, not really friendly some staff and management very defensive with excuses why they cannot or will not help in case of emergency repairs, and don't return calls. Staff turnover, lack of staff, service, have been great issue since 'Covid' excuse for everything, even sending out with wet poorly cut hair that lifts in the first week. Used to be a great office when it opened- Staff was attentive, professional, friendly- made me feel important as a client-today not so much. Hope things change here for the better soon.

They were really nice to me but on my contract it said I can cancel anytime but I may not be entitled to a refund which is fine but when I went to cancel they told me I can’t which made me think then why is there a cancellation policy on the contract they tried to lie to me to make me not cancel it was only when I asked the question “what does the cancellation policy apply too if I can’t cancel” still no answer then finally they said I ca cancel after telling me I can’t cancel tried to make me feel bad for doing something they should expect with some customers other than that they were genuinely nice it wasn’t until I decided I wanted to move on from them when problems came

Spoke with the regional manager Candace and assured she would look into my complaint and will follow up with me. I felt pretty confident she will look into this and results will be positive. I have been a Hair Club client since 2005. I’d like to start out with the positives Hair Club changes lives! For women like me who have severe hair loss I would give up eating to pay for membership it’s that important to me. I am amazed at the number of women I do share my experience are unaware there is this option besides wigs. Personally I could not handle wigs. Having hair first and foremost that no one can tell is not mine (well it is actually mine I pay for it 😂). I love that I never have to worry in whatever activity I do that someone could tell. I can feel completely comfortable and confident whether at the beach, pool, gym or a windy day. One thing I have found the difference from your own natural hair and this option is natural hair gets oily from your scalp and needs to be washed more often than my HC hair and can be styled easily everyday. This is one appointment I never miss and always look forward to even though my drive there can be up 2 hours sometimes. No one knows this is not your natural hair unless you share that fact with someone. In fact if I happen to be somewhere say the nail salon and I see a woman who may want to change her life I will tactfully tell her of my experiences and how HC changed my life. My first experience was in Fresno CA for 11 years. I moved to Maryland and was please all my information was still in Hair Club system so transferring to the Annapolis was easy. Stacy who handles membership was so nice and helpful. I haven’t seen her in awhile and mot sure if she is another one who left this salon, The first woman who handled the desk and appoints Heather was a joy and always cheerful, professional and made appointments so easy to schedule. She is no longer there but at a different salon. I really miss her. My stylist Yuri Kim is wonderful. I have never left not feeling beautiful and happy with my hair. After so many years having her do my hair I feel she is a friend as well as the best stylist there. At the moment she is about the only stylist who has remained since I started my membership at this salon. I love her and if she left there I would follow her to whatever salon she transferred to. She is a PRO Even during Covid when the salon could not remain open there were ways to communicate and get help with keeping my hair attached through zoom. It was a difficult period and I am glad that that is over. But other changes occurred when the salon could take clients again. I feel the changes were due to the woman who took over the management position. I sincerely hope me airing this does not effect how I am treated in the future at the salon. Every stylist but mine has transferred to other HC salons in MD. You would think the regional manager would question this or wonder why. I personally have had issues and seen her trying to correct my stylist in a loud and not so nice way in front of me. I have been in a leadership positions and you never correct or discipline someone in front of others and always in private. If I saw this I am sure this was not a one time instance and I feel for the stylists. It is my opinion only, but I have a feeling the loss of the other stylists all occurring since she took the position was not a coincidence. Someone who is above her in the company might benefit from talking to these stylists. Loosing your stylist who you trust and always meets your satisfaction when you leave from your appointment is very important to clients and a priority if they will continue to be a client. I am holding my breath my stylist remains. In my opinion the company couldn’t afford loosing her. This salon was down to just her and I know she worked very hard to keep things going there. She is loyal to her clients and probably one of the reasons she has remained. Yuri hasn’t confided in me the problems at the salon. I have observed many things. Like I stated earlier I am a long time client and I can realize a good situation from a bad one. I did contact the regional manger once (Todd he is no longer working in that position) about what I observed but I don’t think anything was done. I just renewed my membership even with the large increase in the amount each month. I do hope the company takes in to consideration problems clients have or see and try to take corrective action. I have never been one to stay quite and not voicing my opinion when I see problems or if I really endorse something. But after reading so many negative comments from other clients it makes me wonder if I am wasting my time with this post. Thankfully my experiences are not as bad as some I read. One thing I learned in my 20 years in the Navy is if you take care of your ppl they will take care of you. If you set the the example others will take your lead.

Mainly scheduling problems

I would have love to have my set of hat match to my actual hair texture. Also I did specified that I wanted 100% human hair. Whatever I have doesn’t feel like real human hair. However, I have an amazing hair dresser Kathy. I’ll give Kathy her 5 stars.

It's an experience, and quite expensive. It was not what I expected even though I went for it. The hair is great but I was looking for a permanent solution to my hair problem, but what I have going on is semi-permanent. I might have to go back to my original once I'm done with payment. I would recommend, though. But financial part needs to be made more clearer