San D.
Personalized care
My journey in this company is not as satisfying as it should be.As we all feel that our hair is the crowning glory of oneself,we should be treated with more of compassion for what we are missing or don't have or lacking.I didn't feel that from the receptionist to the Manager,to the stylists,etc.what ever positions there is.Hard to schedule appointments especially if you need to see one "emergently".The only person that will smile at you is your stylist,I guess because you're next in line to be seen.Am missing a friendly atmosphere here as in a world of competitive business.Am sorry to have been here.
Response from HairClubFeb 8, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for your honest review and your loyalty to Hair Club. It troubles us to hear about your experience in our center. It’s our priority to ensure every member feels comfortable and we want to do whatever we can to rectify this situation. We appreciate the time you have taken to give us this feedback. We will contact you directly to personally address your concerns.



