HairClubReviews of hairclub.com

Last Tuesday, I went to the hospital. On Wednesday, I returned to work because I believe in showing up and doing my job. During my shift, my doctor called and told me they had found Stage 2 pancreatic cancer. I was devastated, but I stayed at work and continued taking calls. One call became difficult. The customer repeatedly asked the same questions, and despite my attempts to offer a complimentary consultation with one of our hair experts, she continued asking questions I didn’t have the answers to and refused to schedule an appointment. My mind was consumed by the life-changing news I had just received. I made the wrong decision to disconnect the call, and I take responsibility for that. Today, I was called into a conference room and informed that my employment was being terminated. There was no warning and no acknowledgment of what I had just learned about my health. What makes this especially difficult is that HairClub emphasizes empathy and compassion toward clients. I had hoped those same values would also extend to employees during one of the hardest moments of their lives. I sacrificed a great deal for this job, and today I leave feeling deeply disappointed. I wish everyone there the best.

I have been with Hair Club now for over two years and have been wearing hair for over 30 years. The reason why I chose Hair Club as I plan on traveling and found that they have centers all over the country. In the two years I have been with them the actual stylist are wonderful, but the company is terrible. I have been wearing other client's hair now most of the time and it never really satisfies me, and it is very depressing, and never fits correct. The center I am involved with now is trying to help, but it has really been a challenge. I have been wearing a hat now for over three months and as a businessman going to different meetings all the time it is a disgrace.

I have been a HC client for over 30 years and for the most part have been satisfied. The turnover of stylists seems to be excessive and not sure why that is an issue. That being said, I now have a stylist who I am very satisfied with, and she has a long experience with HC so I am hopeful she will continue. The problem is the COVID excuse for everything.....I can accept some issues, but I feel at the corporate level or senior management they have really dropped the ball. My current plan is for 5 systems per year at a very expensive $398 per month.....three price increases in the last 4 years. The problem now is that HC cannot fulfill its contractual obligations. I have had new hair on order since March and have had the local management try to substitute another system to fulfill my required orders. I drive 2 hours to my salon and the manager failed to tell me my hair was on back order due to "COVID"......after a lengthy discussion I explained that a substitute system was not acceptable. This was in Oct and was told that my hair should be in by Nov. My scheduled appointment was 18 Nov and I called just to make sure my hair was there, and you guessed it they were once again trying to provide me with a substitute system and once again no advanced notification. I explained that this was totally unsatisfactory, and that HC needed to stop the auto withdrawls each month until they can meet their obligations. I was told it may be several months before my hair actually arrives but that was only a guess as they had no visibility of the order status.....REALLY.....what kind of business are you running and if you are still having COVID issues to this level then be honest with your clients and quit trying to placate us with half measures.

Absolutely ridiculous!!! I have been waiting a year for the right fit of my system to come in! The manager of the Warwick RI store keeps telling me it’s due to Covid and they can not get the hair in. It’s on order and they can not give me a specific date so she has been getting the hair from different Hair Clubs that 1-is totally not the correct color and 2- does not fit my head at ALL. This has been an ongoing issue since last OCTOBER! They are very nice and trying to accommodate me but I am sick and tired of paying thousands of dollars for the incorrect color and fit. Why in the world does it take close to a year for product to get there ? Totally disgusted and frustrated! Jackie -Member since 2015

I’ve been a member of hair club Mississauga Canada for almost 8 years . Since the pandemic the quality has markedly decreased . I pay 789 dollars a month and despite complaining I’m not being given the systems I have requested for . They vary in densities and the front laces are very prominent . I have been told that due to the pandemic theres a year back log , therefore they are trying systems from other factories which is certainly not what I pay for . I have been able to get one system from another vendor which is way better then hair club hair system and cheaper too . I despite paying 789 dollars a month still have not been getting the hair systems I have signed up for . The Regional manager has been very supportive but I guess the staff is not able to address my needs as they are getting the money on a monthly basis . I think hair club is now more into business rather looking into customers needs . Hussain

Its been a year + of hell. I have not received a paid hair system in a year. They did provide me with alternative hair that led me to have to cut my hair to even be able to get a system. It was also a different color. Your hair is shaved to install the hair so it leaves little options. My issue was not even with the supply part I realize Covid makes it tough. My Issue is I was bullied into signing another contract instead of being allowed to wait on my other two systems being provided before I had to pay. Now I have been paying for 5 months and still have not even received my 2020 hair. This has forced me to buy from another company to not go into work bald. I'm a redhead so this is not that easy to do. This has been upsetting to say the least. So, if I were to do it again I would go to Hidden Crown get a hair topper and get a hair stylist to cut it. Its less expensive and a lot more convenient without the stress, no additional travel and no contract. Save yourself the heart ache and do not go to the Hair Club.

My fiancé is trying to cancel his contract with hairclub and they are making it very hard on him

I have been unable to contact my consultant at all. Additionally, more hair is falling out than ever! I am not sure what it is but after using the treatments they give me at home, my scalp sometimes itches and burns. Lastly, it is clear that the stylists aren't used to working with textured hair, they kept pulling at my dry hair with a comb even after I said that wouldn't work. My scalp felt awful afterwards.