HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing929 approved reviews, newest moderated first
Kansas City Linda P.
It's been a rough road with all of this. The only positive has been Ari. She is wonderful!
Response from HairClubJan 17, 2017
Thank you for your feedback. While we are pleased you were treated with courtesy by our staff, we are disappointed to hear about your overall experience. We will be in touch with you so that we can personally address your concerns.
Mississauga Rosa C.
Sorry but I do not have good things to say about hair club, for me was a very bad experience I was missed led information about it, what was the procedure for Trans Plus to be add it to my head, the customer service Rep. that attended me kept saying I will be so happy in the end with a full head hair, and every time I asked to speak with a client with prior condition like me, he will say we do not have anyone today ,but nest vesite you will be able to talk with someone. And with that he misses led me important information for me to decided and talk me into make the deposite of $500:00 dollars so I did , with out speaking with a client like I asked, before making my decition, then I book the date for pre concultation to do my hair , and he promeced me at that time he will for sure will have another client for me to talk too and ask questions before I do my hair, or my hair will be done for free.So the day came Dec. 8 ,2016 I got to the hair club and the CRS wasn,t in that day ,so he did not keep his promece and left me hanging with out a client to talk too! That made me very apcetted. and I knew that will be a very bad experience, but then another CSR a female that time was very good explaining me the procedure and tried to find a client for me to talk too it, that's when I noticed the client hade a dark type of leice attached and glowed to her scalp Where the new hair was attached, then I said that's not what I want I do have hair still I do not what to lose or shave my own hair ,like the CSR explained to me,and that's when I knew that I was missed informed and my appointment wasn't book so I lost 4 hours of my time that day and nothing was done, about what was the procedure , and them when I went in on the Dec. 15 th I asked to speak with a menager, and that's when they talk and convince me to try the Xtrans .I did not like it and that's when I decided that procedure was not what I wanted for my hair and plus it will be to expense for me to maintenance . I then decided not to go through with it, I'm very disappointed very unhappy 100% sorry I did full for something that I was missed informed and on top I lost $500:00 deposit ,plus first month payment another $242:50 they told me it could not been refunded, so that was my very bad experience with Hair Club after your company promece 100% Satisfation Guaranty, I'M NOT at All Satisfid and lost my $ 742:50 Dollars for a service that wasn't DONE!!!!
Response from HairClubJan 17, 2017
Thank you for sharing your feedback. Our priority is to ensure the highest levels of service and we regret that your expectations were not met. We would like the chance to rectify the situation and will contact you directly to discuss your concerns.
Downtown Toronto Jenna B.
I have not noticed any difference in hair growth since I entered the program, even though we switched half way through from Xstrands to EXT. Very disappointed in the outcome, given the amount of money to purchase the products.
Response from HairClubJan 17, 2017
Thank you for sharing your feedback with us. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Troy Jim S.
I always get complements on my hair most people thinks its real
Response from HairClubJan 17, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Pickering Rooshda F.
I started my EXT treament im August, i have lost more than half of what i had left, nothing made a difference, i was om 5% minoxidil and Hairclub put me on 2%, i dont think this review will matter because my money is pretty much gone, i am still waiting to see because i have few months left but have no hope, the hairdressers name is Sam she is really sweet but I am extremely disappointed with the results i have spent 4,000 and nothing happend
Response from HairClubJan 13, 2017
Thank you for sharing your honest review with us. While we are pleased to hear you enjoy working with Sam, we are troubled to hear about your experience with Hair Club. We will reach out to you personally so that we can address your concerns.
Mississauga Neil C.
Starting from the first appointment and hair review to an ongoing salon care, its really a wonderful transformation. Everyone at the club is friendly, attentive and caring. Its a special place, a happy place and a place you look forward to. The stylists are very professional people, they help you get and keep that look, you always wanted.
Response from HairClubJan 13, 2017
Thank you for sharing your feedback with us. We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
Houston Alice K.
I was thinking that the Hair Replacement i was getting was different then what i got. Now that i have the hair i have lost hair and if want to feel good and look good i have to keep spending money to get that look. I'm now going through emotional periods where i hate that i every started this journey. The final catch to this whole thing is you meaning me didn't get what i thought i was getting. Its all about becoming a member and paying for a membership. Today i feel mislead and disappointed because i can't afford 299.00 a month for keeping my now bald spotted head covered with this hair so i'm now looking at buying a wig and wearing it until my edges and the big circle around my head that no hair is now grows back. The people at Hair Club are very nice people i had very nice operators that did a great job at applying the hair but if i had of known the only way to wear the hair is to place GLUE TO MY SCAPE i would have just cut off my dreads and went low fade afro. But you live and learn. Now would i do this again NO. But i have learned a great lesson research research and research again before you do something.
Response from HairClubJan 17, 2017
Thank you for detailing your experience. While we are pleased you were treated with courtesy by our staff, we are disappointed to hear about the issues you have encountered. We will be in touch with you so that we can personally address your concerns.
Birmingham France D.
Hair. Club has helped me realize the confidence of looking great again. Several compliments on my overall health and appearance have helped with that aspect of my life.
Response from HairClubJan 13, 2017
Thank you for your great review. We are so pleased Hair Club has made such a positive impact on your life. We are thrilled to see we are delivering a five-star experience and look forward to seeing you in our center again very soon.
