HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listing929 approved reviews, newest moderated first
Bdnipp
I have been a HC client more than 13 years and for the most part, they take good care of my needs and keep me looking very natural with my regular visits on the Silver plan.
Response from HairClubJan 17, 2017
Thank you for sharing your feedback with us! We are pleased to hear about your positive experience and we look forward to serving you for years to come.
Orlando Bill D.
I've been a member for 21 years: I guess that says it all! BIBI is fabulous in every way!
Response from HairClubJan 17, 2017
Thank you for your loyalty to Hair Club and for sharing your feedback with us. We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
Richmond
I am on a plan that costs $379 a month. I can come in once a week for an adjustment to the front of the hair. They will not remove the full hair for an adjustment unless you pay a large fee of about $100 something dollars. If you want your natural hair colored that is an additional cost as well. While you get a discount on the products, I feel the my costs should be much lower. The few "cookie cutter plans" they offer are not sufficient. They need more plans to accommodate those of us who prefer a differnt list of services. Paying for individual services outside the plans is just ridiculous and not feasible for me. On a positive note, all of the staff are superb and so very friendly. They work with getting me into last minute appointments and are a pleasure to be around. Also, the quality of the hair is good, so in some aspects it's worth the cost. Knowing what i know now I'm not sure if I would still do it again . I might just save for transplants.
Response from HairClubJan 17, 2017
Thank you for sharing your feedback. While we are happy to hear about your positive experience with our staff, we are sorry about the issues you encountered. We will be contacting you so we can personally address your concerns.
Atlanta Patricia J.
The entire program was not fully explained to me. Does the services; new hair, etc end after the 1st 6 mos., if financed. I just don't understand how the program works. I did get a explanation but no concern if I fully understood.
Response from HairClubJan 20, 2017
Hello Patricia, I left you a voicemail with my contact information. I am looking forward to speaking with you and helping you understand the package you purchased. Holli Area Manager-South Central
Inland Empire John L.
I would recommend The Hair Club to anyone that wants to have confidence in their appearance and feel more self esteem.
Response from HairClubJan 17, 2017
Thank you for sharing your feedback with us! We are pleased to hear about your positive experience and we look forward to serving you for years to come.
Orange County Craig S.
The people at Hair Club are very friendly and accommodating, product is very good. The only caveat that I have is that it wasn't made clear to me at the initial meeting how much maintenance and additional cost would be involved after the first six months.
Response from HairClubFeb 9, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for your feedback. While we are happy to hear of your positive experience with our staff, we apologize for the issues you encountered. We will be contacting you directly to personally address any questions or concerns.
San Francisco Richard P.
I have been a client starting in Boston in 1984, but am now thinking about not renewing because of problems with matrixes slipping and exposing large parts of my head. The past two visits resulted in this slippage starting within 2 weeks, and on the first occasion I made an additional trip to the office to have the matrix re-attached. These additional trips cost me a lot of time as well as the incremental travel expenses. In all, there have probably been 10 - 12 occasions over the years where this problem has occurred. My stylist has typically said that this is due to a bad batch of polyfuse. Well, if this is the case, I would think after all these years of using this technology, the company would have a better quality control process.
Response from HairClubJan 17, 2017
Thank you for providing us with your honest review. We appreciate your loyalty to Hair Club and we take feedback from our members very seriously. Please accept our sincere apology for the issue you encountered. We will reach out to you to personally address your concerns.
Toronto Ana I.
I use the products regularly but I haven't seen any improvement in 3 months.
Response from HairClubJan 17, 2017
Thank you for sharing your honest review with us. We are troubled to hear about your experience with Hair Club. We will reach out to you personally so that we can address your concerns.
