HairClubReviews of hairclub.com

The salon could be more customer service oriented.

I like my hair most of the time However, stylist change too often. I have had three leave after I got used to them. Also, appointments are difficult to get when convenient. Service is expensive.

one "salon service" per month and not able to get a appointment for it when you need it is very frustrating. The appointments being cancelled for the salon services on the last minute is unacceptable and then being told that there is nothing available until next month is very disappointing.

I am on the Gold plan which at $400 is the most I can afford to pay per month. I get a new unit every 8 weeks, but the product is not designed to last more than 5-6 weeks without deteriorating. Also, the pricing model for the gold package is too rich for the service you provide. Only being granted to one "salon service" where the unit is cleaned and professionally reapplied is inadequate. The unit comes off after 12-15 days every time, thus the other 15 days in between salon visits I'm forced to deal with the glue and reapplications on my own. I get you run a business, but charging an additional $150 for Diamond to get you one additional salon service and a 6 week wait in between new units is steep. Your margins must be fat as a company and you need to improve your product quality or cut your customers a break. My overall quality of life is poor with your product.

I went there to discuss about permanent hair treatment but consultant was forcing me to get the temporary hair treatment

I have been a client for over 25 years. I have always had great service. I have been with the same hairdresser for at least 5 years. She knows exactly what I want and always does a great job.

Hair was on back order and was asked if I would like temporary hair and that they would match the colors to hair on back order so I said "sure, why not?" - bad mistake! The temporary left over old hair was crap and I mean crap (the color was beautiful - 3 colors I ordered) but the hair cap was way too big and they cut it and cut it again and cut it again and it was a disaster. Glue was stuck to my skin and the hair/glue had a odor that was not pretty and I was embarrassed to be seen. I had to vacuum my bathroom floor every day so much hair fell out and it itched and my scalp was red and painful. After wearing that horrible hair for just shy of a month, the new hair finally appeared, but was a total different color than expected (darker) and it was only 2 colors not the 3 colors I had ordered (brown, red and streaks of a bronze like color) and when I mentioned it, I was told no, the 1st one had 3 colors, this one only has 2. The first one was temporary old left over hair!!!! And was supposed to match the one I have now! Ugh!! Also, you all said I can pull it back and it would look normal and it does not! You didn't cut some of my own hair, which is curly, and it looks stupid when I pull it back. I am so disappointed in the service provided. And the money spent is way too much for the service I have received thus far. I never give bad reviews, but you all so far are a big disappointment in my book. Although, the staff are all very nice.

It works. Because of braiding some of my edges were pulled out. Hair Club gave me back my edges. Before Ifelt so insecure and would disguise my missing edges but now I feel I can conquer the world. Thanks Hair Club. You delivered. Very satisfied.