HairClubReviews of hairclub.com

I ordered a wig 2 years ago, received something that met none of my color specifications and was FAR too small for my head, and requested a replacement after trying to wear it for only 2 days. They understood my complaints and ordered it. Then covid hit, factories closed, and I waited over 9 months. I was given a complimentary $200 piece from online "while I waited for my order to be moved to a different, open manufacturer and made and shipped". I waited another 9 months, then was informed that after getting the complimentary piece my order had been canceled because I had already "gotten two wigs for the price of one". No one ever told me my order would be canceled--in fact, they specifically said it was being updated and FIXED so I could actually get it--and now they're holding a complimentary apology gift against me. Apparently at HairClub, "We're sorry, we're trying to make this right" gifts are actually just ways to screw people over.

Had an Xstrands appointment today. Once again my stylist Aisha was wonderful! She is always so gentle with my hair and attentive to my preferences!

My experience at Hairclub in Bedford has been great. From the moment I walked in there I was made to feel welcome. The staff are great, very friendly and knowledgeable and have gone out of their way to help me. I could not be happier.

From the day I met the specialist Steven in Montreal I knew I made the right decision. I was sure that I would need a painful and expensive surgery, but Steven explained to me everything that was happening to me and why the surgery was not necessary. My hair has never looked better and I saved a fortune!!!

Absolutely ridiculous!!! I have been waiting a year for the right fit of my system to come in! The manager of the Warwick RI store keeps telling me it’s due to Covid and they can not get the hair in. It’s on order and they can not give me a specific date so she has been getting the hair from different Hair Clubs that 1-is totally not the correct color and 2- does not fit my head at ALL. This has been an ongoing issue since last OCTOBER! They are very nice and trying to accommodate me but I am sick and tired of paying thousands of dollars for the incorrect color and fit. Why in the world does it take close to a year for product to get there ? Totally disgusted and frustrated! Jackie -Member since 2015

Crooks!!! They are all crooks … lousy hair stylists , disgusting environment and stupid upper management… save your money … these guys are like McDonald’s, crap product , lousy service and gross . If you are suffering from hair loss go to smaller companies, better service better products and very good customer service…their hair piece looks fake and makes you look like u r wearing a cheap wig The stylists are crap they hire anyone off the st because REAL STYLISTS won’t work for the company because they have too much restrictions and lousy pay … they only care about your money … during covid lock out they lost soooo many stylists because they treated them all like crap and basically if you are not on board with the company policy BS , then see ya !!! Everytime I got a hair cut from these people I went home looking like crap while I have hair all over me … amateurish service … they FORCE you to buy their fake products because that’s how they make their money …they train their stylists to milk your every penny and buy their expensive products… they put so much glue on your hair to stick it itches like crazy …SAVE YOUR hard earned money . BOTTOMLINE is you are paying a TESLA payment for a piece of cheap wig on your head … they know for a fact that people will pay anything just to feel better about themselves.. Go to smaller independent owned companies,they are way more affordable and you actually feel the hair as part of your own ..everytime I left my salon visit appointments I never felt like it was my own hair because they glued it heavily so I felt like a heavy hat on my head . Ever since covid they lost soooo many clients because they stole their money and being closed until further notice , but every month they took money outta your Acct …first thing they ask you ( when you sign up ) is your debit card number so they can automatically withdraw first of the month . STAY AWAY

why would anybody pay their insane prices when you can buy a great lace system online that lasts for several months simply by taking care of it..anybody paying these people must have time and money to waste..I was a member in Winnipeg , actually their first or 2nd customer ever and aside from the people being ok, the price was insane at 5-600 a month..I now buy online for 3-400 including perming and the exact colour I need and have a guy cut it in for me..1 hour every 3-4 weeks, and in between I wash and condition it and put it back on easily..it is not brain surgery..it is simple...

They were really nice to me but on my contract it said I can cancel anytime but I may not be entitled to a refund which is fine but when I went to cancel they told me I can’t which made me think then why is there a cancellation policy on the contract they tried to lie to me to make me not cancel it was only when I asked the question “what does the cancellation policy apply too if I can’t cancel” still no answer then finally they said I ca cancel after telling me I can’t cancel tried to make me feel bad for doing something they should expect with some customers other than that they were genuinely nice it wasn’t until I decided I wanted to move on from them when problems came