HairClubReviews of hairclub.com

My Experience 06/03/2021: I am a 40-year-old male, an ARMY Combat Veteran, and currently work with Fire Departments, ensuring their safety. I signed up at Hair Club (Dallas, TX Branch) in Jan. of 2020. Since this time, I have spent over $4000.00 and have not received one day of hair that I ordered. My Story: The first hair piece was ordered in Jan. 2020. It arrived at the end of March. They measured my personal hair and told me I was ready to apply the hair piece. They put it on me, then completely chopped it off. When I asked why, they told me I wasn’t ready for the hair style I was going for (OK, then why did they tell me I was ready??). This hair piece went completely bald, in the front, within 3 days. However, covid hit and I was stuck wearing it for a little over a month. At this point I was completely embarrassed professionally. In June they called and told me my second hair piece was available. I went to put it on and noticed that it was not even close to the same as the first one. Color, thickness, fit were all completely different. I asked the manager what happened; he told me that the stylists will go in and make changes (lie). I was still new to this, so I went along with it not knowing any better, but thought it was strange that they would change everything without asking. They dyed it and sent me on my way. Of course, the dye only lasted a couple of days, so I was quickly back to looking crazy. This went on with two or three more hair pieces. Each one came with a different lie about why it wasn’t the right color, fit, etc. He would tell me that “they have to personally dye each hair piece that came in. They usually have months to do this, but since mine just got there; they didn’t have time.” I said “so people can’t order a specific color, you have to dye everything?” “O-no, you can order colors, it's just covid.” (Every time I caught him in a lie, he said covid). Finally in October, I realized that they had never ordered my hair. They were going into their back room, grabbing other people’s trash hair (I’m guessing that they tried it on but didn’t like it), then telling me it was my hair and of course charging me for it. At my next visit, I sat down with the manager, called them out on this, and asked them to stop. We then went through the whole order process line by line, so that we would all be on the same page. The next hair piece that I came in for, would be mine. We were all in agreement. I left this visit bald, convinced that we got it right, and ready to receive my hair in Jan. They call me in Jan. 2021 and tell me it's ready, I show up and see that it’s not even close to the right color. I’m blond, this thing was dark brown. He told me a few more lies about hair dye (trying to get me to put it on), and that was it. I have not heard from anyone since. I’ve called, they keep taking a message and telling me he will call back (he never does). I’ve called the corporate office, they said all they can do is tell the Dallas office to call me (they didn’t). I was completely nice and understanding with this company and they took advantage of me. I would not recommend Hair Club. Read all of the reviews and take the negative ones to heart. Save your thousands of dollars and buy a nice hat.

Do not go for the RestoreInk procedure. Cost 3.2k with no results and even worst off than I was before going there. It looks like I have a bunch of moles at the back of my head. Asked for refund and they’re becoming arrogant and refused to reimburse the cost or partial cost. Worst experience Ive had in a long time. Waste of time and money. Looks like all these 5 stars review are mostly fake…read the 1-3 stars if you want a true opinion on product and services there. Its a scam.

I have been wearing hair systems since 1987. I know WAY more about this business than anyone I have ever chatted with a HCM. I have seen the reviews here. I understand. They only use NATURAL hair. It ALWAYS fades and FALLS out over time. If they would just give a person a choice and offer synthetic systems many of these complaints could be taken care of. I dont need to see some HOT lady & have her tell me about my hair loss problems. I need to speak with someone who knows MORE about hair systems than I do. EVERY time I have went in for a consult these women have followed they same script. Skirt and blouse at least 2 sizes to small. Breast carefully positioned. WE DONT OR NEED THIS!!! Why not hire ME to run an office?

I have been with HCA for 10 years and sadly the quality has just gone all the way down to junk status. I have an issue with the hair being so thin to begin with and then falling out in chunks thereafter leaving you feeling vulnerable and unhappy - I don’t feel I am being looked after and to add insult to injury my cost increased by at least 30 % without notice or discussion and they debuted this money with no issue and no permission and have left me stranded with hair issues and no concern ! I would have thought that after 10 years I’d be treated with more respect ! How can you demand more payment for the worse quality is beyond me. I told them the hairline is out in clumps and even sent pictures and received no call back to remedy and then insured this morning seeing the extra money removed from my account with no permission to do so Shameful

This review is for xtrends ,( appointment issues ) since i have got their services for the first time in dev 2021 , i have always been struggling with appointments. its been over a month since i went there last time and finally i had to remove hair extension and put my cap on , because it started coming off and smelling bad because of polymer i believe . since the first impression went horrible , now i am thinking about let go thousands of dollars i paid after 6 initial months that is included in the price i paid . what was very disappointing was , a lady called to confirm an appointment and i told her i'll have to cancel it since i'll ba working an extra hours . i told her this appointment situation is not working for me and i had to remove the extrand and wear cap for now , now here is her answer " at this point we can not do any refund to you and it's completely up to you if you don't wanna wear xtension " so, instead of suggesting me the solution , she decided to be judgementle and assumed that i was asking about refund " the stylist over there are nice, when you are there they treat you nicely and their product is nice as well ( no complaints about those ) . me letting go thousands of dollars i paid is the least i worry about , now lets see how worried hairclub is about loosing potential long time customer . i still have included services till june 2022 , and i hope after this review they try to restore my faith in them .

I’ve been a member of hair club Mississauga Canada for almost 8 years . Since the pandemic the quality has markedly decreased . I pay 789 dollars a month and despite complaining I’m not being given the systems I have requested for . They vary in densities and the front laces are very prominent . I have been told that due to the pandemic theres a year back log , therefore they are trying systems from other factories which is certainly not what I pay for . I have been able to get one system from another vendor which is way better then hair club hair system and cheaper too . I despite paying 789 dollars a month still have not been getting the hair systems I have signed up for . The Regional manager has been very supportive but I guess the staff is not able to address my needs as they are getting the money on a monthly basis . I think hair club is now more into business rather looking into customers needs . Hussain

I recently transferred by American Hairline to Hair Club (in Wexford, Pa) due to poor management at American Hairline. After paying a set price at American Hairline, the price was increased by 50% over what I was paying. Instead of a incremental increase, this is how they run their business. VERY DISSATISFIED!!!! Hair Club in Wexford, Pa

Spoke with the regional manager Candace and assured she would look into my complaint and will follow up with me. I felt pretty confident she will look into this and results will be positive. I have been a Hair Club client since 2005. I’d like to start out with the positives Hair Club changes lives! For women like me who have severe hair loss I would give up eating to pay for membership it’s that important to me. I am amazed at the number of women I do share my experience are unaware there is this option besides wigs. Personally I could not handle wigs. Having hair first and foremost that no one can tell is not mine (well it is actually mine I pay for it 😂). I love that I never have to worry in whatever activity I do that someone could tell. I can feel completely comfortable and confident whether at the beach, pool, gym or a windy day. One thing I have found the difference from your own natural hair and this option is natural hair gets oily from your scalp and needs to be washed more often than my HC hair and can be styled easily everyday. This is one appointment I never miss and always look forward to even though my drive there can be up 2 hours sometimes. No one knows this is not your natural hair unless you share that fact with someone. In fact if I happen to be somewhere say the nail salon and I see a woman who may want to change her life I will tactfully tell her of my experiences and how HC changed my life. My first experience was in Fresno CA for 11 years. I moved to Maryland and was please all my information was still in Hair Club system so transferring to the Annapolis was easy. Stacy who handles membership was so nice and helpful. I haven’t seen her in awhile and mot sure if she is another one who left this salon, The first woman who handled the desk and appoints Heather was a joy and always cheerful, professional and made appointments so easy to schedule. She is no longer there but at a different salon. I really miss her. My stylist Yuri Kim is wonderful. I have never left not feeling beautiful and happy with my hair. After so many years having her do my hair I feel she is a friend as well as the best stylist there. At the moment she is about the only stylist who has remained since I started my membership at this salon. I love her and if she left there I would follow her to whatever salon she transferred to. She is a PRO Even during Covid when the salon could not remain open there were ways to communicate and get help with keeping my hair attached through zoom. It was a difficult period and I am glad that that is over. But other changes occurred when the salon could take clients again. I feel the changes were due to the woman who took over the management position. I sincerely hope me airing this does not effect how I am treated in the future at the salon. Every stylist but mine has transferred to other HC salons in MD. You would think the regional manager would question this or wonder why. I personally have had issues and seen her trying to correct my stylist in a loud and not so nice way in front of me. I have been in a leadership positions and you never correct or discipline someone in front of others and always in private. If I saw this I am sure this was not a one time instance and I feel for the stylists. It is my opinion only, but I have a feeling the loss of the other stylists all occurring since she took the position was not a coincidence. Someone who is above her in the company might benefit from talking to these stylists. Loosing your stylist who you trust and always meets your satisfaction when you leave from your appointment is very important to clients and a priority if they will continue to be a client. I am holding my breath my stylist remains. In my opinion the company couldn’t afford loosing her. This salon was down to just her and I know she worked very hard to keep things going there. She is loyal to her clients and probably one of the reasons she has remained. Yuri hasn’t confided in me the problems at the salon. I have observed many things. Like I stated earlier I am a long time client and I can realize a good situation from a bad one. I did contact the regional manger once (Todd he is no longer working in that position) about what I observed but I don’t think anything was done. I just renewed my membership even with the large increase in the amount each month. I do hope the company takes in to consideration problems clients have or see and try to take corrective action. I have never been one to stay quite and not voicing my opinion when I see problems or if I really endorse something. But after reading so many negative comments from other clients it makes me wonder if I am wasting my time with this post. Thankfully my experiences are not as bad as some I read. One thing I learned in my 20 years in the Navy is if you take care of your ppl they will take care of you. If you set the the example others will take your lead.