HairClubReviews of hairclub.com

Great service from Ashley!

Love the location, not really friendly some staff and management very defensive with excuses why they cannot or will not help in case of emergency repairs, and don't return calls. Staff turnover, lack of staff, service, have been great issue since 'Covid' excuse for everything, even sending out with wet poorly cut hair that lifts in the first week. Used to be a great office when it opened- Staff was attentive, professional, friendly- made me feel important as a client-today not so much. Hope things change here for the better soon.

I have been a HC client for over 30 years and for the most part have been satisfied. The turnover of stylists seems to be excessive and not sure why that is an issue. That being said, I now have a stylist who I am very satisfied with, and she has a long experience with HC so I am hopeful she will continue. The problem is the COVID excuse for everything.....I can accept some issues, but I feel at the corporate level or senior management they have really dropped the ball. My current plan is for 5 systems per year at a very expensive $398 per month.....three price increases in the last 4 years. The problem now is that HC cannot fulfill its contractual obligations. I have had new hair on order since March and have had the local management try to substitute another system to fulfill my required orders. I drive 2 hours to my salon and the manager failed to tell me my hair was on back order due to "COVID"......after a lengthy discussion I explained that a substitute system was not acceptable. This was in Oct and was told that my hair should be in by Nov. My scheduled appointment was 18 Nov and I called just to make sure my hair was there, and you guessed it they were once again trying to provide me with a substitute system and once again no advanced notification. I explained that this was totally unsatisfactory, and that HC needed to stop the auto withdrawls each month until they can meet their obligations. I was told it may be several months before my hair actually arrives but that was only a guess as they had no visibility of the order status.....REALLY.....what kind of business are you running and if you are still having COVID issues to this level then be honest with your clients and quit trying to placate us with half measures.

Thank you Steven, Emely and Holly! Being a member really change my life !

Mario did a great job on my hair. very professional and courteous. Thank you Mario!

I've been going to Hair Club in Montreal for the past 2 years. I always go with Holly and I have nothing but great things to say, couldn't be more pleased with my hair!

Alyssa is an amazing stylist she takes care of all my hair need and answers all my question always a great experience when I’m with her if you feel like you have some issues with your hair I would definitely recommend going to get your hair checked at Hairclub Montreal

I went in for a consultation with Steven at the Montreal location and could not believe how much I learned about hair loss. My treatments start in a couple of weeks and I cannot wait to get started!