HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Oklahoma City Tammy M.
The hair club has gave me my self esteem back, sounds petty, but a woman's hair is important in how you feel and how people perceive you! I feel more confidant and happy with good hair!
Response from HairClubJan 11, 2017
It is a pleasure to read your wonderful review. We are thrilled that you love your results and look forward to welcoming you in our centers again very soon! Thank you for taking the time to leave us such positive feedback.
Buffalo Victor R.
Professional organization that aims to please. The stylists are top notch but could be a little more attentive to detail in making sure the replacement is as best as it can be. Occasionally the stylist appears more interested in completing the job than making sure it's 100%. Also, I don't understand why the replacement will start moving occasionally after only a few weeks but other times will stay rock solid until my next appointment?
Response from HairClubJan 11, 2017
Thank you for your feedback. While we are pleased with your overall positive experience, we are disappointed to hear about the issues you raise. We will be contacting you directly to personally address your concerns.
Columbus Saqib R.
Lady who were doing my hairs didn't ask me how short I need my hairs on back She didn't ask me how Should I style it She pull hair system out coz didn't put in correctly n it hurts for few days she spend more time talking about other stuff then focusing on putting my hair system on Manager was very professional
Response from HairClubJan 11, 2017
Thank you for your honest feedback. We are sorry to hear about your experience with your stylist and our manager. We will be reaching out so that we can personally address your concerns.
San Antonio P.
I hate the drive to get my hair done. But love the results!! Don't like waiting over 2 hours to get my hair done either!! Everyone there is very professional and polite!! It's just new people they hire that I don't trust with my hair. I don't like beginners experience no matter how sweet and nice they are. This is a professional business and they should do everything they can to keep the professionals!!!
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Seattle Monica S.
Haven't seen any results and my hair keeps falling. :(
Response from HairClubJan 11, 2017
Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. We will speak with our team to ensure your concerns are addressed and will reach out to you.
Troy Scott D.
Client for 21 years and can not say enough about HCM. They are more than professionals and like an extended family. Any concerns have always been a welcome problem leading to successful solutions.
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
Houston Barbara S.
Service started out great but as I extended my service agreement, The quality of personnel has become questionable. I don't like unqualified stylist working on my hair.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Salt Lake City Gary H.
They were very willing and able to help reschedule monthly appointments to accommodate my schedule.
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
