West Palm Beach F.
Praises to the Staff, Systems need a little more quality control
All the Staff are great (Rachel is amazing) I would give the Staff 5 stars. They always do their best to accommodate setting appointments, rescheduling an appointment at the last minute, getting you products, whatever you need. I have a scalp condition and Rachel is always trying things to improve my condition. The only negative I have, other than cost, is there could be more consistency in the systems or maybe better quality control, before it gets to your local center. You will get a few in a row that are very good (which you feel are worth the price you are paying for them) then a few that are not so much. Thinner from the beginning and loose hair at a quicker rate as time goes on. For the cost involved, you should be getting "the very good systems" every time...
Response from HairClubJan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with your stylist, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.