HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Midtown Paul G.
My stylist Anna Doczy is excellent. paul gardner
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
Minneapolis Dan B.
Better information regarding contract renewal period, systems and services remaining on existing contract, etc... Online access to view and schedule appointments would be helpful. Pictures/names of all stylists for easier reference.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns. Good news is that online scheduling is coming later this year.
Sacramento Dale H.
My initial meeting was great. They answered all my questions and everyone was very nice. I would surely really like to use hair club it would help with my confidence for sure but can't afford the initial cost. The product looks like the best on the market and very realistic and I'm sure no one would ever know. The staff seemed very accommodating.
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Seattle Michael A.
The staff and sylists are great and very friendly and professional, especially Regina, Chris and Lonzell.
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
San Jose Dean H.
The experience is always great......the receptionists are friendly and always helpful.....especially, Hilliary. My Stylist is #1.....Thu is OUTSTANDING, Chi is very good also. The only problem I have, and it is significant, is the system often doesn't hold up for the 6-week Diamond plan that I'm on. There is an inconsistency in the product and the process/people who assemble these systems.. I know Marco and my stylists have tried to raise awareness to this issue, but it still exists.......and does not measure up to the cost of my Diamond Plan.
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with our staff. However, we're sorry to hear that your experience with our product has not been up-to-par. We will be in touch to address any concerns.
Montreal Deirdre C.
Great service, very friendly and helpful but I am in my 6th week and see not much of a difference.
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon and seeing your results in the weeks to come.
Seattle Semesa C.
I initially had bought the headband expecting to also be scheduled a hair cut and massage for free like informed when purchasing the headband. Unfortunately mailing in and texting to enquire about the hair or head massage and all was to no avail. But I'm still using the headband Three times a wk for Five mins and do my own haircut and its been four(4) months now
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Columbus Liz W.
My head was not measured accurately because I had a space that bubble up in the back where my neckline meets the hair. . It had to be taped down to stay in place. The polyfuse does help it a little in the back where neckline is , however , after two days , it becomes loose. The first hair I received was nice and curly and I took care of it and it did not fall out when brushing it. The second hair I received did not have hardly any curls of the left side as it was on the right side after shampoo it. I did not know , I would have to throw it away when it was worn out. . The second second had keeps falling even though. I am shampooing it regularly. I do not like to have to keep switching stylist. When I called Houston, Texas Hair Club in advance to schedule an appointment and the stylist said she would call me on the 28th of December and she never did. I thought she would take the courtesy and said , no opening came up. Oh well, lastly , I must say I did tip the ladies every time they did completed my hair ($20); scheduling a time to get my hair done is a bit challenging especially the the same stylist.
Response from HairClubJan 11, 2017
Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. We will speak with our team to ensure your concerns are addressed and will reach out to you.
