HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listing929 approved reviews, newest moderated first
Denver Richard C.
I have only been to 2 Hair Club centers but the staff has very friendly, professional and helpful both places. Hair Club Denver is the best!
Response from HairClubJan 11, 2017
Thank you for your positive review! We are privileged to have such a dedicated and hard-working team of professionals at Hair Club. We look forward to serving you for years to come.
San Francisco Peter C.
I give my Stylist 5 stars, however I give hair club 4 stars as I genuinely feel that the actual business is not resolute enough in caring for its clients. I spend a lot of money for my service every month and I must admit I have almost decided if it is worth the investment as I feel the product to be slightly and I mean slightly above average and feel in the 18 years I have been receiving service, the technology should be a lot more advanced.
Response from HairClubJan 11, 2017
Thank you for your loyalty to Hair Club and sharing your feedback with us. While we are pleased with your positive stylist experience, we are sorry to hear about the issues you raise. We will be contacting you directly to personally address your concerns.
Atlanta Annette T.
I feel like I was just sold to and experience with photos and analysis was inconsistent - in fact my last visit I asked to see what a contract of maintenance would look like and they said no, nothing to look at which I find that if I were to do maintenance I would be signing something - AND I STILL NEVER GOT MY LAST PHOTOS and nobody followed up with me and don't expect them to. Did like the sessions I had with my own stylist - however when they would call to confirm the appointments and if it was not with my regular person they would not tell me so when I would show up it was a surprise (I might have rescheduled I knew). Its kind of sad, because I do a lot of referrals and well this may not happen. I have also sent emails to receive some follow up and nobody responded back. In fact I did not want to write a review until I heard back from somebody and that has been since October, its now January and no email, no call, no nothing. Very sad.
Response from HairClubJan 21, 2017
Hello Annette, Thank you for your review. I left you a voicemail with my contact information. Please reach out to me at your earliest convenience so we can discuss your concerns further. Holli Area Manager-South Central
Michael
From my initial consultation to surgery to recovery to the growing phase the people at Hair Club have been with me every step of the way. They are always available for any question or situation that may arise for me as I continue on my journey!
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with Hair Club. It’s terrific to know that you are pleased with your hair loss solution and our services. We look forward to seeing you again soon!
Denver Mark K.
50% of my appointments are canceled the day of or I have to wait over 30 minutes after my schedule appointment start time.
Response from HairClubJan 11, 2017
Thank you for your feedback and loyalty to Hair Club. I am very sorry to hear about your scheduling challenges. We will contact you directly to provide assistance. Our team looks forward to seeing you again very soon.
Tysons Corner Mark F.
Satisfied client for many, many years, and have referred plenty of friends and family over the years, too.
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with Hair Club. It’s terrific to know that you are pleased with your hair loss solution and our services. We look forward to seeing you again soon!
Burlington Joan I.
The ladies at the Burlington Hair Club are very pleasant and there is very little waiting for your appointment (after I arrive). As I live in London Ontario I need to have Saturday appointments, they have been very accommodating. They all seem quite knowledgeable.
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Birmingham Sharon M.
Consultation did not advise that glued in hair would not hold up through working out any longer than 2 weeks and you would have to have reglued which made it very hard to soak out. It took approx 2 hrs one session to soak out which made my head sore and the hair tangle easy when dried. Terrible experience!
Response from HairClubJan 21, 2017
Hi Sharon, Thank you for your review. I left you a voicemail with my contact information, please call me back at your earliest convenience to discuss further. I am looking forward to speaking with you. Holli Area Manager-South Central
