hairbrella.comReviews of hairbrella.com

Response from hairbrella.comJul 2, 2026

Hi Shawnda, We're truly sorry to hear that this happened, especially after you had already received a replacement. We understand how frustrating it must be to experience the same issue again, and we sincerely apologize for the inconvenience. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving both our product quality and our customer experience.

Response from hairbrella.comJul 7, 2026

Hi Emma, We're truly sorry to hear about your experience and understand how disappointing this must have been. This is not the level of quality or service we strive to provide. We have already reached out to you privately by email regarding your concerns and have offered a resolution. If you haven't seen our message, please check your **spam or junk folder**, as it may have been filtered there. We hope you'll review our email and give us the opportunity to make this right. We look forward to hearing from you. – The Hairbrella Team

Response from hairbrella.comJul 2, 2026

Hi Leena, We're truly sorry to hear about your experience and sincerely apologize for the issues you encountered with your swim cap, satin bonnet, and the follow-up on your replacement request. We understand how disappointing this must have been, especially after you had already been promised a resolution. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving both our product quality and our customer experience.

Response from hairbrella.comAug 11, 2026

Thank you so much for being such an amazing Hairbrella supporter! 💛 We love hearing that both you and your daughter are enjoying your Swim Caps and that your Hairbrella collection has grown to include the Sun Hat, Shower Cap, Sleep Cap, Rain Hat, and Bandana! It means so much to know that our products are helping you protect your hair through swim days, beach trips, sunny outings, and everyday routines. Thank you for trusting Hairbrella and for recognizing the quality and care we put into our products. We truly appreciate you and your continued support! Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 11, 2026

Thank you so much for your kind words! 💛 We’re happy our Customer Care team was able to quickly update your address and make the process easy for you. We truly appreciate you choosing Hairbrella and are always here to help! Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 11, 2026

Thank you so much for your wonderful review! 💛 We’re thrilled that you’re loving your wide-brim satin-lined hat and had a great experience with our Customer Care team. We truly appreciate your recommendation and can’t wait for you to try more Hairbrella products. Thank you for being part of the Hairbrella community! Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 11, 2026

Thank you so much for your continued support and for this incredibly thoughtful review! 💛 We’re delighted to hear that the Shower Cap, Swim Cap, and Rain Scarf have become some of your Hairbrella favorites. Your kind words about our Customer Care team mean so much to us, especially coming from someone who understands the work that goes into creating a seamless customer experience. We’re committed to making sure every customer feels heard, supported, and cared for. Thank you for choosing Hairbrella again and again. We truly appreciate having you as part of our community! Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 11, 2026

Thank you so much for your amazing review and continued support! 💛 We love hearing how Hairbrella has become part of your routine for protecting your styles—from rainy days and colder weather to a comfortable night’s sleep. We’re especially happy that you’re loving your new Nap Cap with Eye Mask and waking up with your hair looking just as good as when you went to sleep! Protecting your hair without sacrificing comfort or style is exactly what we aim for. Thank you for building such a wonderful Hairbrella collection and for trusting us to keep your hair protected! Best regards, Lynne Hairbrella Customer Care