hairbrella.comReviews of hairbrella.com

Must have swimming cap. I got the classic one and it didn’t move off my scalp and my hair was fully dry after swimming. Say no more to bad hair after a vacation coz this will keep your hair dry and you dnt have to walk around with wet hair.customer service is so lovely and they are so helpful .

I am extremely disappointed with the customer service from Hairbrella. I had an issue with my order and made multiple attempts to contact the company for assistance. I called several times, left voicemails, and sent numerous emails, but received no response at all. When customers spend their money, they expect at least basic communication and support if a problem arises. Being completely ignored is frustrating and unacceptable. Unfortunately, due to the lack of customer service and follow-up, I cannot recommend this company. I hope they improve their responsiveness and support for future customers.

Update: After filing a complaint with the BBB, on June 16th, I was finally issued a refund. It took another week to land back onto my card. On May 5, 2026, I placed an order for 4 swim caps. 2 classic size and 2 children's size and a free pillowcase. Not a minute later, my order was updated to exclude the free item that I had qualified for. I immediately emailed to ask why, and got no response. After receiving the order, I immediately contacted Hairbrella. The swim caps were too small for all of us. I called the website and emailed and got no response. I wrote a Facebook comment on a Hairbrella post, and then was contacted by private message. An exchange for 2 children's swim caps for xl swim caps was arranged. I was given a label to send back the children's caps. I mailed them, the received a new order number for the xl swim caps. After receiving the xl swim caps, we discovered that the caps are indeed not water proof at all. I was shown by a friend who bought the product before I did that they do not work by watching her swim with her own purchased cap. I immediately filed a return for both the exchange and the original 2 classic swim caps. I went to the same Facebook private message and to the website to file the return. Communication began to slow down drastically. After a week of bank and forth over a return label, which i was told to use the same label for both orders, I was told to send pictures of the 4 swim caps and me packaging it. I did and sent them off. It has been over a week since my return was delivered to Hairbrella and my refund has not been processed. I now get zero messages from Facebook or email as to why. I finally got a response and Hairbrella acted like they didn't know what they were refunding for and didn't know the amount. I still have no refund.

I purchased a hairbrella swim cap for my sister’s foster children to share. The kids all have very long, thick locs and I wanted them to be able to swim all summer while allowing their retwists to have longevity and to prevent chlorine damage and breakage. I ordered a sport XL swim cap. Although I chose regular shipping, the cap shipped quickly and arrived in 3 days, which was much faster than the predicted delivery date. I was pleasantly surprised. Since I have locs as well, I decided to try on the cap to check the fit before giving it to my sister for the kids. I quickly realized that I had ordered the wrong size/ style as the cap was way too small. I knew that if it didn’t fit me, it definitely wouldn’t fit the kids as they are teens with locs that are very long and plentiful. I contacted customer service and they got back to me the next day. They kindly offered an exchange of the XL sport cap for a Classic XL as the cap I ordered still had the tags on and had not been used. Hairbrella was even willing to ship the new cap immediately so I could have it as soon as possible, instructing me to send back the wrong sized cap after the new cap arrived. The new cap arrived within a couple days and was much more spacious. I watched some instruction videos that Hairbrella graciously provided access to via a QR code on the cap’s tag. The kids tested the cap at the pool and their hair stayed 98% dry. I contacted Hairbrella, asked a few questions, and quickly received a kind response with more tips and tricks to achieve a fully waterproof seal on the swim cap. The cap really works! We were able to achieve 100% dry hair for the kids even after they went underwater, did flips, jumped in, etc. I was pleasantly surprised! I tried the cap for myself and was able to achieve the same results after some troubleshooting. As long as you put the cap on correctly, and follow the instructions, and order the correct size, your hair can and will stay dry, even without any forehead lines or headache. I also like that there is satin inside of the swim cap because it allowed my hair to stay neat and frizz free even after swimming. I plan to get a cap for myself soon. The swim cap is AMAZING and works better than I could ever have imagined. Customer service is prompt , polite, and very informative. I was respectful to them and they treated me in kind. Customer service was quick to answer questions and resolve any issues I came across. They patiently worked with me until my issues had been fully resolved. I never felt rushed or dismissed. Everything and everyone having to do with Hairbrella is INCREDIBLE! I highly recommend purchasing a satin lined waterproof swim cap from Hairbrella. I look forward to trying their other products as well and recommend you give them a try too!

Warning to potential customers be aware of Hairbrella refund scam !!!!! If I could give Hairbrella a zero percent rating I most certainly would. My experience with Hairbrella has been one of the most frustrating online shopping experiences I've had. I spent $116.09 on an order placed on May 7, 2026. I returned the package through USPS on May 15, 2026 and I have proof that the return was successfully delivered. Despite having my returned merchandise, Hairbrella has still not issued my refund. What makes this situation even worse is the complete lack of customer service. I have reached out multiple times for an update, including through Facebook, and have received little to no response. Meanwhile, the company continues to hold my money with no clear explanation and no resolution. Customers deserve transparency, communication, and timely refunds. In my experience, I received none of those things. If you are considering placing an order, I strongly encourage you to think about what might happen if you need to make a return or request a refund. A company's true character is revealed when there is a problem not when they are taking your payment. Unfortunately, based on my experience, Hairbrella has failed to provide the level of service and accountability that customers should expect. I am sharing my experience to help others make an informed decision before spending their hard earned money. I am extremely disappointed with how this situation has been handled. Before this experience, I was considering becoming a repeat customer and purchasing additional products from Hairbrella in the future. However, after returning my order, providing proof of delivery, still not receiving my refund, and not receiving adequate communication regarding its status, I have completely lost confidence in this company. As a customer, I expect honesty, accountability, and timely resolutions when issues arise. Unfortunately, my experience has not reflected those standards. Until my refund is processed and this matter is properly addressed, I will not be making any future purchases, and I cannot recommend that others do so without carefully considering the risks involved.

Their swimming caps do not work at all and they’re so expensive. Also trying to get an exchange or a refund has been disappointing as I am always waiting for a response and now IThey’re swimming caps do not work at all and they’re so expensive. Also trying to get an exchange or a refund has been disappointing as I am always waiting for a response and now I’m being told that I will have to cover the shipping cost and I’m not given a shipping label because I live in Canada. If you’re looking at this message I promise you do not purchase from this site. You’re welcome

After finding out about Hairbrella for mother's day this year. 2026. I am absolutely in love with their products. As well as their company's customer service is really great. This is the first time I've ever had a shipment sent out so quickly. For mother's day. I put it in an order for a few things. Then, I received an email about their new satin lined hair towel. I'm within the email was a discount code. And so we're talking, not even 30 minutes later. I was having issues with the shipping pricing. After one quick email, one of the sweet representatives reach back out to me. She was able to help me apply the coupon code. I received both of my items within the next day or 2. I would highly recommend this company. For any person with hair and who wants to take care of it. My nap mask helps me get the best night's sleep. Add, it protects my hair at the same time. I also purchased a summer hat as well. After first putting it on, I could feel the difference. I love how hat was able to keep the sun off my hair and my face and skin.This year I'm trying to be a happier, healthier me. Hairbella is going to be a big part of that journey. Last but not least, I love how the they kid versions of most of their items. 5 out 5

Absolutely did NOT keep my hair dry, and I didn’t even do a flip turn or go underwater - just swam laps. The company used false advertising of their product and refuse to give a refund. Don’t waste your $43.00 on this.