hairbrella.com Reviews | Read Customer Reviews of hairbrella.com

hairbrella.com Reviews | Read Customer Reviews of hairbrella.com

hairbrella.com reviews

Showing 19 reviews with 2 stars · Clear filters

Lee S.
Oct 17, 2026
Take your money for items not in stock
Unfortunately they accept orders when they don’t have the products in stock and the products are not cheap. Paid on 7/10 and as of today my items not been sent. I will now have to wait for a refund as it won’t arrive in time for the trip I needed it for. Disappointing as once you’ve looked at their website and signed up to get a discount you’re completely spammed with messages to buy. Pushed to buy something they don’t actually have!
Response from hairbrella.comOct 20, 2026
We’re very sorry your order wasn’t shipped in time for your trip and that we didn’t communicate the stock delay sooner. We understand how disappointing this was, and we apologize that our promotional emails added to your frustration. We’ve confirmed that your refund has been issued; the time it takes to appear depends on your bank or payment provider. We’re sorry we let you down.
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Lorena
Sep 15, 2026
Unfortunately
Unfortunately, I’m not happy with this swimming cap. I purchased it a couple of months ago hoping it would keep my daughters hair dry while swimming, but water consistently gets inside the cap. Because of this, my daughters hair still gets wet every time I use it. I understand that no swim cap may be 100% waterproof, but I expected much better protection. Unfortunately, I wouldn’t recommend this cap if your main goal is to keep your hair dry.
Response from hairbrella.comSep 16, 2026
Hi Lorena, We’re sorry to hear that the Swim Cap did not meet your expectations or provide the protection you hoped for your daughter’s hair. We understand how frustrating that must be. We would appreciate the opportunity to look into this further and help find a resolution. Please contact our team at [[email protected]] with your order details so we can assist. — Hairbrella Customer Care
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Hope H.
Aug 23, 2026
I am still waiting to have a return…
I am still waiting to have a return approved. I have written twice and no response.
Response from hairbrella.comAug 24, 2026
Thank you for your feedback, Hope. We’re sorry for the frustration and the delay in communication regarding your return. We have contacted you directly via email with an update on your return and refund status. Please check your inbox, and feel free to reply directly to our email if you have any additional questions or concerns. Our Customer Care team will be happy to assist you. — Hairbrella Customer Care Team
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Phil B.
Aug 16, 2026
SPAM
SPAM. Bought one ite from them and then my Inbox filled up with large volumes of spam. I accept that a few follow up emails might be relevant, but up to five spamadvertisements a day? Really? Never again. Totally acceptable behaviour. AVOID if you don't want to be flooding with irrelevant and copious amounts of unsolicited spam.
Response from hairbrella.comAug 17, 2026
Thank you for bringing this to our attention. We sincerely apologize for the volume of marketing emails you’ve received. We understand how frustrating it can be to receive more emails than expected. We’ve requested your order/contact details privately through Trustpilot so we can identify the email address associated with your purchase and **remove it from our marketing subscriptions**. Once you provide those details through Trustpilot, our team will take care of the request. We appreciate you giving us the opportunity to address this.
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Jewetta H.
Aug 3, 2026
Swim cap doesn't protect locs
I have mid back length locs, I thought I was tripping when I took my cap off and my locs were wet, mind you they weren't soaking wet but definitely wetter than I expected. I followed directions and all, there was so much air in my cap. When I put it back on to get back in the pool, my suspicion was correct the cap didn't not keep my locs dry at all, again I say they weren't soaking wet but wetter than I cared for considering I wore a cap for protection because chlorine can be hard to get out of locs so this was kind of disappointing.
Response from hairbrella.comAug 3, 2026
Hi! Thank you for sharing your feedback, and we're truly sorry to hear that your Swim Cap didn't meet your expectations. We've just reached out to you via email so we can gather a few more details about your hair length and volume. This will help us determine whether a different size might provide a better fit and performance. We look forward to hearing from you and appreciate the opportunity to make this right.
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KMitchell
Jul 29, 2026
Today is July 29
Today is July 29. I mailed back a sun hat, which was delivered on Sunday, May 22. Despite the amount of time that has passed, I have still not received my refund. Since returning the item, I have continued to receive emails asking whether I would like to exchange the product or accept store credit. I have already made my preference very clear: I am requesting a refund to my original method of payment. I am not interested in an exchange or store credit. It has now been over 60 days since my return was received, which is an unreasonable amount of time to wait for a refund.
Response from hairbrella.comJul 29, 2026
We’re truly sorry for the frustration and the delay you've experienced. This is not the experience we want for our customers. We’ve reached out to request your order details so we can locate your return and investigate what happened. Once we have that information, we’ll work to resolve this as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
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Cheyenne C.
Jul 27, 2026
Very disappointed
I decided to give this product another chance after my first purchase didn't work out because I thought the size might have been the issue. I sized up and tried it again, but unfortunately, I had the exact same disappointing results. I had really high hopes for this product based on the claims, so it's incredibly frustrating to have spent the money twice only to end up with the same poor experience. I genuinely wanted this product to work, but it was a complete disappointment.The only reason I’m giving it two stars is because the shipping is fast.😔
Response from hairbrella.comJul 27, 2026
Hi Cheyenne, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations, especially after giving us another chance. We've reached out to you directly via email because we'd love the opportunity to better understand what happened and help find a solution. Our team would be happy to recommend the best size or style based on your hair type and fit, and explore an exchange if a different option would work better for you. We appreciate your feedback and hope to have the chance to make this right. 💜
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Dawn W.
Jun 23, 2026
Returns are very difficult
I ordered a scarf. The quality seemed great but after seeing it on my head I realized it was not what I wanted so I asked for a refund. Getting them to approve a return is like pulling teeth with a lot of back and forth via email. Finally, I got a return label and sent back the product. They recieved it and said they would issue me a refund but it never came. I contacted them again to inquire and did not hear from them, so I had to dispute the charges with my bank. Edit to add: Hairbrella received my return on May 29th. On June 4th I emailed to inquire about my refund. They responded on June 5th saying that they will process my refund. I emailed them again on June 21st to say that I had not yet received a refund and that if I did not hear back from them I would dispute the charges. They attempted to process my refund on June 24th after the charges had already been disputed. This is unacceptable for a return that they received ONE MONTH prior.
Response from hairbrella.comJul 3, 2026
Hi Dawn, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've had with both the return process and your refund. We wanted to let you know that we've reached out to you directly via email after taking another look at your case. Upon further investigation, we found that a refund was attempted but could not be completed because a chargeback had already been opened with your bank. We've provided more details in our email and will continue working with you to reach the best possible resolution. We sincerely apologize for the inconvenience and appreciate the opportunity to make things right. Thank you again for your feedback—it helps us improve both our processes and our customer experience. Best regards, Hairbrella Customer Care
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