hairbrella.comReviews of hairbrella.com

Response from hairbrella.comJul 27, 2026

Hi Diane, Thank you for taking the time to share your experience. We're truly sorry to hear that the swim cap didn't perform as expected, especially after you gave it multiple tries and followed our tutorial videos. We completely understand how disappointing that must have been. We've requested your order details so we can look into your purchase and reach out to you directly. Once we have that information, we'll be happy to review your case, better understand your hair type and fit, and work with you on the best resolution. We appreciate your honest feedback and hope we'll have the opportunity to make this right. 💜

Response from hairbrella.comJul 24, 2026

Thank you so much for your wonderful review! 💜 It means the world to us that you love your Hairbrella enough to get one for your sister—and we absolutely love hearing that her husband enjoys wearing it too! 🥰 Thank you for sharing Hairbrella with your family and for being such an amazing part of our community. We truly appreciate your support and hope your Hairbrellas continue to keep everyone covered, rain or shine! With gratitude, The Hairbrella Team

Response from hairbrella.comJul 21, 2026

Hi Kaye, We're sorry to hear that the Kids Swim Caps didn't meet your expectations. We understand how disappointing that must be, especially when you were expecting better results. We've reached out to you via email so we can learn more about your children's hair type and help determine whether a different size or style would provide a better fit. Hair length, hairstyle, and hair thickness can all affect how well a swim cap seals and performs. If a replacement is the best solution, we'll be happy to arrange one. If the recommended replacement still doesn't provide the experience you're looking for, we'll gladly work with you to find another resolution. We appreciate your feedback and hope to have the opportunity to make this right. -Hairbrella Customer Care

Response from hairbrella.comJul 20, 2026

Hi Pauline, Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you love your Sun Hat and that it arrived quickly. It's great to know it provided the perfect coverage for your goddess braids—that's exactly what we designed it for! We think the Brown and Leopard Print are both fantastic choices, and we can't wait for you to add another Hairbrella to your collection. Thank you again for your support and for being part of the Hairbrella family. We look forward to serving you again soon! Rain or shine, we've got you covered. ☔💜

Response from hairbrella.comJul 21, 2026

Thank you so much for your wonderful review! 💜 We're absolutely thrilled to hear that both you and your daughter are enjoying your Hairbrella Swim Caps. Knowing that your waist-length locs stayed bone dry and that your daughter's first swim lesson was a success means the world to us! We're also grateful for your kind words about our customer service. Providing products that help our customers enjoy the water with confidence—and backing them with exceptional support—is exactly what we strive for. Thank you for taking a chance on Hairbrella and for sharing your experience. We hope you and your daughter enjoy many more fun-filled days in the pool! Rain or shine, we've got you covered. ☔💜

Response from hairbrella.comJul 15, 2026

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you love your Satin-Lined, Waterproof Wide Brim Sun Hat and that it performed so well on your paddle boarding adventure! It's great to know the wide brim kept you protected from the sun and that the hat dried quickly while helping keep your hair dry—even after an unexpected dip in the water. We're also delighted that your order arrived earlier than expected and that our customer service made your experience even better. Thank you for taking the time to share your feedback and for choosing Hairbrella. We truly appreciate your support and look forward to being part of many more adventures with you! Warm regards, The Hairbrella Team

Response from hairbrella.comJul 14, 2026

Hi Courtney, Thank you so much for your wonderful 5-star review! 💜 We're so happy to hear that you had a great experience with our team and that your daughter is enjoying both the Swim Cap and Shower Cap. It means so much to us to know our products are helping protect and celebrate her beautiful hair. Your kind words truly made our day. Thank you for choosing Hairbrella and for sharing your experience with others. We look forward to serving you and your family again in the future! Warm regards, Lynne Hairbrella Customer Care

Response from hairbrella.comJul 9, 2026

Hi Cassie, We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delays, communication issues, and the problems you encountered with your order. This is not the level of service we strive to provide. We'd like the opportunity to review your case thoroughly and work toward a resolution. Unfortunately, we weren't able to identify your order based on your Trustpilot review alone. Please email us at [[email protected]] with your order number (or reply to any previous email from us), and we'll investigate your case as a priority. We appreciate you taking the time to share your feedback, and we hope to have the opportunity to address your concerns. – Hairbrella Customer Care