Sheena
Disappointed with the Swim Cap
The concept of the Swim Cap is fantastic!! I have three girls that have 4C hair so you can imagine why I don't want to get it wet. The clasp on the back of the Caps broke and I only used it two times and they all broke at that so it has to be a malfunction. I am disappointed I really thought this was going to come in handy so we can have more swimming days. They aren't cheap so just be careful. UPDATE! Amazing, customer service!I love my Hairbrella, so I was bummed when the clasp broke. However, their customer service turned a frustrating situation into a fantastic experience. They were phenomenal, handled my issue right away, and sent a replacement with zero hassle. I will definitely keep supporting this business!
Response from hairbrella.comJul 31, 2026
Hi Sheena, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been, especially after purchasing swim caps for all three of your daughters. This is certainly not the quality we expect from our products. We've already reached out to you and requested your order details so we can look into this further and assist you under our warranty. Once we receive your information, we'll be happy to review your case and work on a resolution as quickly as possible. Thank you for bringing this to our attention. We appreciate the opportunity to make this right and hope to restore your confidence in Hairbrella.