hairbrella.comReviews of hairbrella.com

Response from hairbrella.comAug 12, 2026

Hi Audrey, Thank you so much for this amazing review! 💜 It truly means the world to us to hear that you’ve had such a positive experience not only with our products, but with our Customer Care team and return/exchange process as well. We absolutely love hearing that you’ve been sharing Hairbrella with your family—swim caps, hair scarves, and all! Your continued support means more to us than you know. Thank you for being part of the Hairbrella family and for taking the time to share your experience. We’re so grateful to have you with us! 💜✨ – The Hairbrella Team

Response from hairbrella.comAug 11, 2026

Thank you so much for this review — it made our day! Fit makes all the difference with a sleep cap, so we're thrilled the larger size is doing exactly what it should: staying put and keeping your hair protected all night. Helping customers land on the right size is genuinely one of our favorite parts of the job, so please never hesitate to reach out if you need anything at all. Sleep well! 💜 — Team Hairbrella

Response from hairbrella.comAug 11, 2026

We’re sorry to hear about your experience with the Swim Cap and understand your disappointment. We’ve requested your order details through Trustpilot so our Customer Care team can locate your purchase and assist you directly with your refund request. Once we receive those details, we’ll be able to review your order and help with the next steps. Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 11, 2026

Thank you so much for the kind words and the 5 stars! We're delighted that your satin-filled shower cap, sleep cap, sun hat, and rain jacket have all been keeping you covered in style and quality. We're so sorry about the mix-up with your rain jacket color — we're glad the red won you over, but we'd still love to make it right! Please reach out to our team and we'll gladly exchange your red rain jacket for the green one you originally ordered, at no extra cost. Thank you for being part of the Hairbrella family — we appreciate you! Warmly, The Hairbrella Team

Response from hairbrella.comAug 10, 2026

Hi Stephanie, Thank you so much for sharing your experience! We’re thrilled to hear that after 8 months of regular use, your Hairbrella is still in excellent condition and keeping your hair dry and protected. It’s especially wonderful to know that the satin lining has been helping protect your hair from breakage and pulling. We truly appreciate your recommendation and your support. Thank you for being part of the Hairbrella family! 💛 Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 10, 2026

Hi Crash, We’re very sorry to hear about your experience with the Sport Swim Cap and understand your disappointment, especially since you expected it to help keep your ears and hair protected from pool water. We’ve reached out to request your order details so we can locate your purchase and look into this further. Once we receive that information, our team will be happy to review your concerns and work with you toward an appropriate resolution. Thank you for taking the time to share your feedback. We take concerns about fit, coverage, and performance seriously, as they help us identify areas where we can improve both our products and the expectations we set for our customers. Best regards, Lynne Hairbrella Customer Care

Response from hairbrella.comAug 4, 2026

Hi Anita, Thank you so much for your wonderful 5-star review! We're delighted to hear that your new Kids Sleep Cap is the perfect fit and that our team was able to make the exchange process smooth and hassle-free for you. It means so much to us that you took the time to share your experience and even included such a helpful tip for others who may also have a smaller head size. Providing caring, responsive support and helping every customer find the right fit is exactly what we strive for, so your kind words truly made our day. Thank you again for choosing Hairbrella and for recommending us to others. We hope you continue to enjoy your new Sleep Cap, and we're always here if you ever need anything in the future! Warm regards, The Hairbrella Team

Response from hairbrella.comAug 3, 2026

Hi! Thank you for sharing your feedback, and we're truly sorry to hear that your Swim Cap didn't meet your expectations. We've just reached out to you via email so we can gather a few more details about your hair length and volume. This will help us determine whether a different size might provide a better fit and performance. We look forward to hearing from you and appreciate the opportunity to make this right.