Hewlett PackardReviews of h30434.www3.hp.com

ATTENTION.. HEWLETT PLACKARD DEVIENT LA PIRE ENSEIGNE INFORMATIQUE !! sur 12 imprimantes 5 sont defaillantes et curieusement toujours quelques mois apres l'expiration de la garantie !

Bought printer envoy 6032e. Followed instructions using the app. Multi attempts to set up using different mobiles.not set up.the support link is unresponsive put on the numbers from the printer nothing happens. Hp seems to have no way in the UK of sending an email to them. Where do you contact to return an order ?Humans available when go online and searching to buy but not when you have an issue post sale.invisible customer service . My previous hp printers no issues at all

If it were possible to award this truly vile and unhelpful company less than one star, I would! I bought what appeared to be a very nice new Hewlett Packard printer in January and a kind and experienced computer technician installed it for me (I am disabled). It functioned perfectly for about five weeks. Then my computer made an update and I found my printer had been deleted. Because I am disabled, a wonderful organisation named Ability Net help me, free of charge, and are usually able to deal with any and every problem I have - I cannot praise them or their technical know-how enough. A usually excellent technician spent hours on end trying to sort out the problem, which appeared to be with the drivers, but with no result. Another technician tried, for hours, repeatedly. This went on an on. Somebody set me up with a password and link to Hewlett Packard so that I could deal with them myself and ask for help verbally (which is denied in the evenings, when Ability Net people can assist me) and I tried, and tried, to reach them. My password was declared out of date as soon as it was issued, and I spent a day in pain (sitting at my computer too long is agonising) being blocked at every turn. As my printer is within warranty I will return it - sadly, as it was small and neat, which was all I wanted - but I am left feeling that this company doesn't care a damn about those people who, like me, have been stupid enough to buy a Hewlett Packard printer and then expect any help if it malfunctions. If I'd had to pay for all the expert help I've received from Ability Net, I would have spent thousands of pounds by now.

Bought an expensive smart tank 550. It was always complicated and unreliable but eventually printing was too poor to send out. Did all repairs but didnt work so had to pay £22 to get a phone tech support. She spent 20 minutes and only repeated the repairs I did . Eventually she said your printer heads dont work ...its kaput - end of story. Then had cheek to offer to put me through for sales to sell me a new one. Its too technical , poor support and even paying extra for phone support theydont really seem to know or care.

HP Spectre £5000 and the worst Customer Service I haven waiting a month with no replacement/repair update for a Laptop that is 2 months Old.

I’d rather buy a homeless person alcohol than give any money to such a weak and ignorant company.

Hewlett Packard is selling an All-In-One Printer, 5200 Series for which they have discontinued support! I found the identical product on Amazon for $319. but the advertisement does [not] tell the buyer the model and support ended 01/01/2024. I bought the printer from HP for $74.00 in 2019. It has stopped taking print requests from my HP Laptop--the newest one purchased just a year ago in February. I worked with a wonderful support tech for over an hour and they were unable to fix the problem. Finally, my call was disconnected. When I tried to reconnect (the agent gave me a ticket number and an email to get back to support) the system returned an error message: "Sorry, something went wrong on our end. Please try again later. Okay. So I gave up and called Sales stating my model number, year bought, product ID, etc. asking for a similar item "with the same functionality." The salesperson countered with: "How much do you want to spend?" They had no idea I'd already spotted the same product on Amazon. That response told me everything I needed to know about getting help as a long-time HP client. This entire experience has caused me to not buy from HP again. There should be a "Discontinued item-no available support-Buy as is" disclaimer. There is none! So to anyone looking for a 5200 series HP printer (with built-in obsolescence) purchasing this particular item is advised against. For the reasons stated, I will no longer purchase from this company. Further research after the phone calls revealed that HP has lost much of the respect it once enjoyed. Customers have lodged complaints about the products as well as poor customer service. Note: I purchased and paid for (I have the receipts) an extra-Care Pak for the printer at the same time I bought the (refurbished) laptop from QVC. The agent handling the transaction [did not tell me[ the product was going to be phased out! I called later in 2023 to ask a question about the printer malfunctioning and was told by a different agent "There will be no further support beginning 01/01/2024. No, I was not offered a refund or adjustment of any kind. So they have my money (I bought extra for three (3) years and I'm simply left with a non-working printer and payment for a service that was sold under suspicious circumstances. Folks, be very careful dealing with HP directly. If you purchase from an online seller at least you'll have them to go back to. I'm closing this case with a warning to everyone. Avoid! Avoid! Avoid!

They dont have a complaint process. I had to write a letter to their HQ and asked them to take disused and unopened cartridges back after supplying a new printer with different cartridges. They refused. Over £150 worth. Not an apology nor an offer to compensate. That sort of service is not worth one star