Anne L.
Starting out positively, but sick of the hassle...
Starting out positively, I am on my second HP printer and OMEN Desktop with no technical issues on either the new OMEN purchased 2026, the 2017 OMEN and the printer purchased in 2024 or so. My other HP printer dates back to 2007, maybe later, no tech issues. My significant other has owned numerous HP laptops - no issues. My issue is with the communication regarding signature required for delivery of the computer. Order Management kept on stating there was a signature requirement while supervisors and chat reps stated there was none. I attempted to change the time/location of delivery. FedEx stated that HP would need to contact them with my order and tracking numbers and lift the supposed exception that HP placed on my order. HP Order Management had the solution to the problem right in their forward sensors and failed to utilize the opportunity to create a definite win-win situation. For some reason, HP does not want to ship to FedEx Walgreens Shipping Centers, but only to the less convenient FedEx Shipping Centers. I cannot accomplish what I do with the shipment of other items when shippers allow the customers flexibility with their delivery date. Not only is it lack of flexibility with a customer; it is a bad case of the left hand definitively doesn't know what the right hand is doing with HP Order Management...and the manager I spoke with could not step out of the HP party/policy line of stating that there was a signature required even when the POD stated there wasn't. In the future, I won't order custom made computers from HP where I can't modify either the location or date of delivery. I'll just pick one off the shelf at Best Buy....it still beats the two motherboard implosions on the Dells that I purchased in 2016...