Peter
Full marks to Hewlett Packard.
I expected the run-around when attempting to solve a printer problem by phone after failing to find a solution on line. I instead received a replacement printer, delivered to the door by courier even though my printer was out of warranty. Apparently HP will do this under certain conditions. HP’s AI chatbot initially attempted to solve the problem, but it ran into a brick wall. It then transferred the call - which dropped out. On the second call the chatbot actually remembered the one earlier, and without delay put me through to a friendly human technician. He examined my printer via a video link sent to my phone and asked me to show him the purchase receipt. The entire phone interaction took 28 minutes. I called HP on a Monday at about 9:30am. The printer arrived the following Thursday (four days) even though the technician indicated the delivery might take eight to ten days. It doesn’t get any better than this. HP’s phone number in Australia is 13 10 47.