Hewlett PackardReviews of h30434.www3.hp.com

User-Hotline und Chat eine völlige Katastrophe. Es wird nicht richtig gelesen, es werden die falschen Schlüsse gezogen und dann natürlich die falschen Lösungsmöglichkeiten vorgeschlagen. Ich wollte mit meinem Drucker scannen und speichern. Der Drucker bot mir nur an "an Mail speichern" oder "in Cloud speichern". Ich wollte weder das eine noch das andere. sondern einfach scannen und im PC speichern. Fast zwei Stunden musste ich absurde Lösungen und Vorgehensweisen lesen. Angefangen von "alle Verbindungen prüfen" bis "Treiber installieren". Zum Glück bin ich zwar alt, aber nicht blöd und habe immer wieder darauf hingewiesen "Ich kann drucken, ich kann kopieren - ich habe also einen Treiber." Meine Kommunikationspartner hat das nicht beeindruckt. Dann habe ich aufgegeben und den Chat beendet. Ich habe dann die KI genutzt für mein Problem. Die Lösung war easy.

DPD lost my parcel and Sara in customer services said unless they get it back from them they will not issue a refund, worst customer services I have ever encountered, she was so rude. Do not order from this company!! Order number GBP000173103

va a hacer un año compre una HP Envy 6130e, al instalar te ofrecen suscribirte a cirto tiempo gratuito de cartuchos para la impresora y como que despues tu valoras si seguir o no con la suscripcion, problema que al suscribirte ya no podras utilizar cartuchos que no sean originales, con lo cual una impresora que me costo 60 €, ahora tengo que pagar 80€ por el cartucho negro y el de color, me parece una tomadura de pelo

Wow I wish I had read the reviews before considering an HP laptop! This was bought in 2024 and I paid extra for a 3 year warranty package to collect and return for repairs. You would think that would be a sensible decision however HP are now using AI telephone agents and it is completely impossible to arrange the collection. I was informed that I had the option to have the call recorded. I hope they listen to it for training. The AI is hopeless. I can't imagine how anyone who cannot recite the phonetic alphabet like an experience police officer ( Alpha Romeo) could have even the slightest success. I can use it and did and spent 45 minutes battling with the AI agent until to cap all my frustration the bot told me that the case could not be created unless I called back within working hours the following day and spoke with a human agent. I started the call within working hours before 5.30pm but after 45 minutes the offices were closed. What an absolute waste of time and such a poor service. I am entitled to a collection and repair but no clue whether I can actually arrange this with customer services at HP

Woeful company; you just can't speak to anyone to return something under warranty. I've been trying for 11 months, and the warranty is about to expire. LOL

I purchased a defective ink cartridge and was told I could only return it through HP Customer Service. The first agent apparently cut me off accidentally, this after AI didn't want to transfer me. The 2nd agent needed the printer serial number, the cartridge serial number, a photo of each, all taking enormous amounts of time for a simple return. Ironically he didn 't ask for a photo of the receipt showing that I had paid for the cartridge. Though this is HP, the use of AI plus customer service agents with thick accents who speak far too fast and have to be repeatedly asked to slow down, and the convoluted kinds of information they request (in this case requiring me to unhook my printer and turn it over to find the serial number) with the constant, "so sorry," "thank you for that," and first-name use is both annoying and angering. Surely, it should be sufficient to supply a picture of the ink cartridge and the purchase receipt, perhaps along with an ID, to send a new cartridge. Further, if these instructions were available on the website, the person seeking a replacement could be prepared as soon as the call begins. Now that we have to argue with AI in order to speak to a real person, things take even longer!

Horrible experience with the printer. Have been a customer for 25 years. They are not the company they used to be. Do not purchase anything from them.

I bought a new top of the line HP near $2000.00. I guess it's my fault for expecting it to actually work. I bought it from Best Buy who has absolutely no customer service. So, I tried customer service with HP, and this blows my mind, if I want them to help me, I have to pay for a subscription for their customer service. What has this world come to, talk about corporate Greed and absolutely no care in the world about customer service. I will never purchase anything ever made by HP again.